The Library
Incorporating mitigating circumstances into reputation assessment
Tools
Miles, Simon and Griffiths, Nathan (2015) Incorporating mitigating circumstances into reputation assessment. In: Second International Workshop on Multiagent Foundations of Social Computing, Istanbul, Turkey, 4-8 May 2015. Published in: International Workshop on Multiagent Foundations of Social Computing, 541 pp. 77-93. ISBN 9783319248035. doi:10.1007/978-3-319-24804-2_6
There is a more recent version of this item available. |
|
PDF
WRAP_0070653-cs-020415-mfsc-2015.pdf - Accepted Version - Requires a PDF viewer. Download (954Kb) | Preview |
Official URL: https://doi.org/10.1007/978-3-319-24804-2_6
Abstract
Reputation enables customers to select between providers, and balance risk against other aspects of service provision. For new providers that have yet to establish a track record, negative ratings can significantly impact on their chances of being selected. Existing work has shown that malicious or inaccurate reviews, and subjective differences, can be accounted for. However, an honest balanced review of service provision may still be an unreliable predictor of future performance if the circumstances differ. Specifically, mitigating circumstances may have affected previous provision. For example, while a delivery service may generally be reliable, a particular delivery may be delayed by unexpected flooding. A common way to ameliorate such effects is by weighting the influence of past events on reputation by their recency. In this paper, we argue that it is more effective to query detailed records of service provision, using patterns that describe the circumstances to determine the significance of previous interactions.
Item Type: | Conference Item (Paper) | ||||||
---|---|---|---|---|---|---|---|
Subjects: | H Social Sciences > HF Commerce | ||||||
Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||||
Library of Congress Subject Headings (LCSH): | Electronic commerce, Reputation, Customer relations | ||||||
Series Name: | MFSC 2015: Advances in Social Computing and Multiagent Systems | ||||||
Journal or Publication Title: | International Workshop on Multiagent Foundations of Social Computing | ||||||
Publisher: | Springer | ||||||
ISBN: | 9783319248035 | ||||||
Official Date: | 15 November 2015 | ||||||
Dates: |
|
||||||
Volume: | 541 | ||||||
Page Range: | pp. 77-93 | ||||||
DOI: | 10.1007/978-3-319-24804-2_6 | ||||||
Status: | Peer Reviewed | ||||||
Publication Status: | Published | ||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||
Date of first compliant deposit: | 17 December 2015 | ||||||
Date of first compliant Open Access: | 17 December 2015 | ||||||
Funder: | Engineering and Physical Sciences Research Council (EPSRC) | ||||||
Grant number: | EP/M012654/1 (EPSRC), EP/M012662/1 (EPSRC) | ||||||
Conference Paper Type: | Paper | ||||||
Title of Event: | Second International Workshop on Multiagent Foundations of Social Computing | ||||||
Type of Event: | Workshop | ||||||
Location of Event: | Istanbul, Turkey | ||||||
Date(s) of Event: | 4-8 May 2015 | ||||||
Related URLs: |
Request changes or add full text files to a record
Available Versions of this Item
- Incorporating mitigating circumstances into reputation assessment. (deposited 08 Apr 2015 15:45) [Currently Displayed]
Repository staff actions (login required)
View Item |
Downloads
Downloads per month over past year