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Perception gap and its impact on supply chain performance

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Lu, Dawei and Ertek, Gurdal (2015) Perception gap and its impact on supply chain performance. International Journal of Business and Supply Chain Modelling, Volume 7 (Number 2). pp. 122-140. ISSN 1758-9401 .

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Official URL: http://dx.doi.org/10.1504/IJBPSCM.2015.069919

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Abstract

The main purpose of this paper is to frame the perception differences
between the buyer and supplier on the supply chain’s operational delivery, and to investigate their causal relation to the overall supply chain performance. A conceptual three-level model is developed to theorise the structural existence of the perception gaps in primarily a dyadic buyer-supplier setting. Using the primary data gathered through a major survey exercise, confirmative factor analysis and structural equation modelling were conducted to test the hypotheses on the significance and relevance of the perception gaps in supply chain management. This study provides a better conceptual understanding of
the perception differences on the required as well as achieved operational deliveries within the supplier-buyer dyad, and reveals their significant and negative causal impact on the overall supply chain performance.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group)
Library of Congress Subject Headings (LCSH): Business logistics, Relationship marketing
Journal or Publication Title: International Journal of Business and Supply Chain Modelling
Publisher: Inderscience Publishers
ISSN: 1758-9401
Official Date: June 2015
Dates:
DateEvent
June 2015Published
Volume: Volume 7
Number: Number 2
Number of Pages: 19
Page Range: pp. 122-140
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Date of first compliant deposit: 28 July 2016
Date of first compliant Open Access: 28 July 2016
Version or Related Resource: Also presented at Proceeding of 13th EURAM Annual Conference in Istanbul, Turkey, June 2013.
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