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User involvement in developing mobile and temporarily interconnected systems
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Henfridsson, Ola and Lindgren, Rikard (2010) User involvement in developing mobile and temporarily interconnected systems. Information Systems Journal, Volume 20 (Number 2). pp. 119-135. doi:10.1111/j.1365-2575.2009.00337.x ISSN 1350-1917.
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Official URL: http://dx.doi.org/10.1111/j.1365-2575.2009.00337.x
Abstract
Information systems (IS) research on user involvement has primarily theorized relationships between developers, managers and users in systems development. However, so far, marginal attention has been paid to differences in user involvement practices between information systems. This paper explores user involvement in developing mobile and temporarily interconnected systems (MTIS). We refer to MTIS as heterogeneous systems that rely on network technologies for increasing the ubiquity of information services for users on the move. Such systems are becoming increasingly important in leveraging, e.g. car infotainment, supply chain management and wireless e-commerce. With particular emphasis on the nature of MTIS and its implications for user involvement, the paper analyses the systems development process of an action research project. The findings suggest that user involvement practices need to be adapted to accommodate features of this class of systems. Being an early attempt to trace the implications of technology features such as use context switches and temporary system relationships, the paper contributes to the development of an updated theory of the user role in an era of increased system complexity and stakeholder ambiguity.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School > Information Systems & Management Faculty of Social Sciences > Warwick Business School |
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Journal or Publication Title: | Information Systems Journal | ||||
Publisher: | John Wiley & Sons Ltd. | ||||
ISSN: | 1350-1917 | ||||
Official Date: | March 2010 | ||||
Dates: |
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Volume: | Volume 20 | ||||
Number: | Number 2 | ||||
Number of Pages: | 16 | ||||
Page Range: | pp. 119-135 | ||||
DOI: | 10.1111/j.1365-2575.2009.00337.x | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Open Access (Creative Commons) |
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