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A new labour aristocracy? Aesthetic labour and routine interactive service
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Warhurst, Christopher and Nickson, Dennis (2013) A new labour aristocracy? Aesthetic labour and routine interactive service. In: Tadajewski, M. and Cluley, R., (eds.) New directions in critical marketing studies. Los Angeles, California: SAGE, pp. 785-789. ISBN 9781446273265
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Official URL: http://www.worldcat.org/title/new-directions-in-cr...
Abstract
A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the service encounter.
Item Type: | Book Item | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||
Divisions: | Faculty of Social Sciences > Institute for Employment Research | ||||
Library of Congress Subject Headings (LCSH): | Service industries -- Employees -- Research, Organizational behavior , Personnel management | ||||
Publisher: | SAGE | ||||
Place of Publication: | Los Angeles, California | ||||
ISBN: | 9781446273265 | ||||
Book Title: | New directions in critical marketing studies | ||||
Editor: | Tadajewski, M. and Cluley, R. | ||||
Official Date: | 2013 | ||||
Dates: |
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Number of Pages: | 1656 | ||||
Page Range: | pp. 785-789 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
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