Skip to content Skip to navigation
University of Warwick
  • Study
  • |
  • Research
  • |
  • Business
  • |
  • Alumni
  • |
  • News
  • |
  • About

University of Warwick
Publications service & WRAP

Highlight your research

  • WRAP
    • Home
    • Search WRAP
    • Browse by Warwick Author
    • Browse WRAP by Year
    • Browse WRAP by Subject
    • Browse WRAP by Department
    • Browse WRAP by Funder
    • Browse Theses by Department
  • Publications Service
    • Home
    • Search Publications Service
    • Browse by Warwick Author
    • Browse Publications service by Year
    • Browse Publications service by Subject
    • Browse Publications service by Department
    • Browse Publications service by Funder
  • Help & Advice
University of Warwick

The Library

  • Login
  • Admin

Increasing digital channel use amongst digitally excluded Jobcentre Plus claimants

Tools
- Tools
+ Tools

Adam, Duncan, Campbell-Hall, V., De Hoyos Guajardo, Maria, Green, Anne E. and Thomas, A. (2011) Increasing digital channel use amongst digitally excluded Jobcentre Plus claimants. London: Department for Work and Pensions. (Research Report No. 776).

Research output not available from this repository, contact author.
Official URL: https://www.gov.uk/government/uploads/system/uploa...

Request Changes to record.

Abstract

The 2011/12 Jobcentre Plus delivery plan makes a commitment to develop and increase digital services1, enabling claimants to self-serve but also creating the potential for a more comprehensive rich media service.

Research shows there is a statistically significant association between the social disadvantages an individual faces and their inability to access and use digital services.

Qualitative research was commissioned to develop an actionable approach to encourage digitally excluded claimants to use Jobcentre Plus digital channels, by increasing Jobcentre Plus’ understanding of:

• how to address the barriers to digital service usage;
• the behavioural strategies required to encourage digitally excluded claimants online; • the types of services that claimants might value (which involved presenting claimants with examples of potential digital services); and
• the role of Jobcentre Plus staff and digital partners in supporting the migration of claimants to online services.

For the purpose of this research, ‘digitally excluded’ claimants are defined as individuals who never access the internet, or do so no more than three times a month, and lack confidence in their internet skills.

Between April and June 2011, 80 face-to-face interviews with digitally excluded Jobseeker’s Allowance (JSA), Income Support (IS), Employment and Support Allowance (ESA) and Incapacity Benefit (IB) claimants, 35 telephone interviews with Jobcentre Plus staff and five telephone interviews with external digital partners were undertaken and analysed thematically (further details are presented in Chapter 1).

Item Type: Report
Alternative Title:
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Social Sciences > Institute for Employment Research
Library of Congress Subject Headings (LCSH): Job hunting -- Great Britain, Employment agencies -- Great Britain, Unemployment -- Great Britain
Series Name: Research Report No. 776
Publisher: Department for Work and Pensions
Place of Publication: London
ISBN: 978190852266
Official Date: September 2011
Dates:
DateEvent
September 2011Published
Number of Pages: 84
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Open Access
RIOXX Funder/Project Grant:
Project/Grant IDRIOXX Funder NameFunder ID
UNSPECIFIEDGreat Britain. Department for Work and Pensionshttp://viaf.org/viaf/126445942
UNSPECIFIEDJobcentre Plus (Agency : Great Britain)http://viaf.org/viaf/135401364

Request changes or add full text files to a record

Repository staff actions (login required)

View Item View Item
twitter

Email us: wrap@warwick.ac.uk
Contact Details
About Us