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Interactive management control via analytic hierarchy process (AHP). An empirical study in a public university hospital
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Pecchia, Leandro, Melillo, Paolo, Marzano, A., Delfino, Roberto, Vanzanella, Carmela and Viggian, M. (2013) Interactive management control via analytic hierarchy process (AHP). An empirical study in a public university hospital. In: MIM2013 7th IFAC Conference on Manufacturing Modelling, Management, and Control, 2013, St. Petersburg, Russia, 19-21 JUn 2013. Published in: Manufacturing Modelling, Management, and Control, 7 (1). pp. 555-560. ISBN 9783902823359. doi:10.3182/20130619-3-RU-3018.00560 (Unpublished)
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Official URL: http://dx.doi.org/10.3182/20130619-3-RU-3018.00560
Abstract
Management control in public university hospitals is a challenging task because of continuous changes due to external pressures (e.g. economic pressures, stakeholder focuses and scientific progress) and internal complexities (top management turnover, shared leadership, technological evolution, and researcher oriented mission). Interactive budgeting contributed to improving vertical and horizontal communication between hospital and stakeholders and between different organizational levels. This paper describes an application of Analytic Hierarchy Process (AHP) to enhance interactive budgeting in one of the biggest public university hospital in Italy. AHP improved budget allocation facilitating elicitation and formalization of units� needs. Furthermore, AHP facilitated vertical communication among manager and stakeholders, as it allowed multilevel hierarchical representation of hospital needs, and horizontal communication among staff of the same hospital, as it allowed units� need prioritization and standardization, with a scientific multi-criteria approach, without using complex mathematics. Finally, AHP allowed traceability of a complex decision making processes (as budget allocation), this aspect being of paramount importance in public sectors, where managers are called to respond to many different stakeholders about their choices.
| Item Type: | Conference Item (Paper) | ||||
|---|---|---|---|---|---|
| Subjects: | H Social Sciences > HN Social history and conditions. Social problems. Social reform | ||||
| Divisions: | Faculty of Science > Engineering | ||||
| Library of Congress Subject Headings (LCSH): | Management, Operational research, Hospitals -- Administration, Management information systems, Medical policy, Business logistics -- Data processing, Decision making | ||||
| Journal or Publication Title: | Manufacturing Modelling, Management, and Control | ||||
| Publisher: | International Federation of Automatic Control | ||||
| ISBN: | 9783902823359 | ||||
| Official Date: | 2013 | ||||
| Dates: |
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| Volume: | 7 | ||||
| Number: | 1 | ||||
| Page Range: | pp. 555-560 | ||||
| DOI: | 10.3182/20130619-3-RU-3018.00560 | ||||
| Status: | Not Peer Reviewed | ||||
| Publication Status: | Unpublished | ||||
| Conference Paper Type: | Paper | ||||
| Title of Event: | MIM2013 7th IFAC Conference on Manufacturing Modelling, Management, and Control, 2013 | ||||
| Type of Event: | Conference | ||||
| Location of Event: | St. Petersburg, Russia | ||||
| Date(s) of Event: | 19-21 JUn 2013 | ||||
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