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Managing disagreement in problem solving meeting talk

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Angouri, Jo (2012) Managing disagreement in problem solving meeting talk. Journal of Pragmatics, Volume 44 (Number 12). pp. 1565-1579. doi:10.1016/j.pragma.2012.06.010

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Official URL: http://dx.doi.org/10.1016/j.pragma.2012.06.010

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Abstract

Problem solving (PbS) talk has been associated with disagreement and conflict as interactants oppose each other's views and express diverse opinions. Although disagreement and conflict have been regarded in earlier work as potentially negative acts more recent work points to the importance of context and local practices instead of a priori categorizations of what the interactants perceive as un/acceptable linguistic behaviour. The paper draws on data from two projects on workplace discourse, one focusing on multinational companies situated in Europe and one on small/medium firms (SMEs). The dataset consists of recordings of meetings, ethnographic observations and interviews. The analysis of the data shows that ‘deviating opinions’ are not only ‘acceptable’ but also unmarked and they form an inherent part of the PbS process. At the same time linguistic behaviour perceived as face threatening or intentionally impolite is typically rare. The paper closes by drawing a theoretical distinction between marked and unmarked disagreement. The latter is perceived as task bound and does not pose a threat to the management of the meeting participants’ complex identities and relationships.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Social Sciences > Centre for Applied Linguistics
Library of Congress Subject Headings (LCSH): Problem solving, Conflict management, Small business, International business enterprises
Journal or Publication Title: Journal of Pragmatics
Publisher: Elsevier BV
ISSN: 0378-2166
Official Date: September 2012
Dates:
DateEvent
September 2012Published
Volume: Volume 44
Number: Number 12
Number of Pages: 15
Page Range: pp. 1565-1579
DOI: 10.1016/j.pragma.2012.06.010
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access

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