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The use of taxonomy for understanding service as a competency in e-service systems
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Ma, Xiao and Ng, Irene C. L. (2014) The use of taxonomy for understanding service as a competency in e-service systems. In: 23rd Annual Frontiers in Service Conference, Miami, FL, 26-29 Jun 2014 (Submitted)
An open access version can be found in:Abstract
E-Service broadly refers to the provision of services that are delivered electronically, which allows service providers and customers to utilise the information shared between them to co-create value for
both parties (Eng, 2008). A fundamental enabler of E-Services is that it is enabled by digital technology (usually referred to as Information Communication or Internet / Mobile-based technologies). We refer to E-services enabled by digital technologies as an E-Service system, as it facilitates or mediates the application of a competency i.e. a service, by one party onto another (Vargo and Lusch, 2008).
This paper is based on research investigating an E-Service system known as the West Midlands Collaborative Commerce Market Place (WMCCM).
Item Type: | Conference Item (Paper) | ||||
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Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||
Official Date: | June 2014 | ||||
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Status: | Not Peer Reviewed | ||||
Publication Status: | Submitted | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
Conference Paper Type: | Paper | ||||
Title of Event: | 23rd Annual Frontiers in Service Conference | ||||
Type of Event: | Conference | ||||
Location of Event: | Miami, FL | ||||
Date(s) of Event: | 26-29 Jun 2014 | ||||
Related URLs: | |||||
Open Access Version: |
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