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A mixed methods approach to identify and predict people’s perception of the design in healthcare waiting environments
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Vuong, Kieu Anh, Cain, Rebecca, Burton, Elizabeth J. and Jennings, P. A. (Paul A.) (2012) A mixed methods approach to identify and predict people’s perception of the design in healthcare waiting environments. In: 2013 IASDR conference : consilience and innovation in design, Tokyo, Japan, 26-30 Aug 2013
An open access version can be found in:
Official URL: http://www.iasdr.org/node/30
Abstract
Waiting for a healthcare appointment is part of the overall experience of a healthcare service. Therefore, healthcare waiting environments should incorporate design attributes which make this as pleasant as possible. The challenge is firstly to identify which design features
contribute towards a pleasant waiting experience. This paper presents an approach to identify users’ key design needs using a mixed methods research design. First, in-depth interviews were conducted
to explore user perspectives of healthcare waiting environments in order to identify relevant design attributes. In the second stage, selected combinations of design attributes were converted into
three-dimensional (3D) renderings. Subsequently, a survey was carried out to evaluate the pleasantness of the designs on a 7-point perceptual scale. Conjoint analysis was then applied to quantify the relative importance of each design attribute and to estimate utility scores of the design levels. With these measures, the perception of untested design concepts can also be predicted. Healthcare designers and researchers can use the presented method to understand user perspectives of healthcare waiting environment designs. This will help them focusing on the design attributes that are relevant to users, which in turn will contribute to an overall more pleasant experience of the healthcare service.
| Item Type: | Conference Item (Paper) | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Science > WMG (Formerly the Warwick Manufacturing Group) | ||||
| Official Date: | 26 June 2012 | ||||
| Dates: |
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| Status: | Not Peer Reviewed | ||||
| Access rights to Published version: | Restricted or Subscription Access | ||||
| Conference Paper Type: | Paper | ||||
| Title of Event: | 2013 IASDR conference : consilience and innovation in design | ||||
| Type of Event: | Conference | ||||
| Location of Event: | Tokyo, Japan | ||||
| Date(s) of Event: | 26-30 Aug 2013 | ||||
| Open Access Version: |
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