Clayton, Diana (2015) Volunteers’ tacit knowledge in pulsating festival organisations. In: Making Waves: International Conference on Events (ICE2013), Bournemouth, UK, 3-5 Jul 2015 (Unpublished)

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Abstract

Volunteers are integral to successful events (Elstad, 2003; Slaughter, 2002), without whom festival costs would increase exponentially (Holmes & Smith, 2009). They are temporary resources, bringing with them a variety of experiences and knowledge (Barron & Rihova, 2011), and form one layer of a complex festival resourcing profile. However, volunteers are far more than just a cheap resource, they have a positive impact on customer services, and over the long term contribute to competitive advantage (Holmes & Smith, 2009), which is particularly important in a sector that is becoming more homogeneous, or ‘isomorphic’ (Frumkin & Gelaskiewicz, 2004). Therefore, volunteers can play a critical role in festivals differentiating themselves over rivals.

Item Type:	Conference Item (Paper)
Divisions:	Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group)
Official Date:	July 2015
Dates:	Date Event July 2015 Available
Status:	Not Peer Reviewed
Publication Status:	Unpublished
Access rights to Published version:	Open Access (Creative Commons)
Conference Paper Type:	Paper
Title of Event:	Making Waves: International Conference on Events (ICE2013)
Type of Event:	Conference
Location of Event:	Bournemouth, UK
Date(s) of Event:	3-5 Jul 2015
Open Access Version:	Other

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