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More than a feeling : using hotel room attendants to improve understanding of job quality
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Knox, Angela J., Warhurst, Christopher, Nickson, Dennis and Dutton, Eli (2015) More than a feeling : using hotel room attendants to improve understanding of job quality. The International Journal of Human Resource Management, 26 (12). pp. 1547-1567. doi:10.1080/09585192.2014.949818 ISSN 0958-5192.
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Official URL: http://dx.doi.org/10.1080/09585192.2014.949818
Abstract
Recent research by Adler and Adler reveals contradictory claims about the job quality of hotel room attendants; suggesting that an objectively ‘bad’ job can be perceived as subjectively ‘good’ by workers. This contradiction resonates with wider issues about how job quality is conceived – objectively and/or subjectively. Drawing on empirical research of room attendant jobs in upper market hotels in three cities in the UK and Australia, this paper addresses the contradiction by examining both the objective and subjective dimensions of job quality for room attendants. In doing so it refines Adler and Adler's work, constructs a new typology of workers and a new categorisation of job quality informed by workers characteristics and preferences. This categorisation improves conceptual understanding of job quality by enjoining its objective and subjective dimensions.
Item Type: | Journal Article | ||||||
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Divisions: | Faculty of Social Sciences > Institute for Employment Research | ||||||
Journal or Publication Title: | The International Journal of Human Resource Management | ||||||
Publisher: | Routledge | ||||||
ISSN: | 0958-5192 | ||||||
Official Date: | 2015 | ||||||
Dates: |
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Volume: | 26 | ||||||
Number: | 12 | ||||||
Page Range: | pp. 1547-1567 | ||||||
DOI: | 10.1080/09585192.2014.949818 | ||||||
Status: | Peer Reviewed | ||||||
Publication Status: | Published | ||||||
Access rights to Published version: | Restricted or Subscription Access |
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