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Great expectations : gender, looks and lookism at work
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Warhurst, Christopher, Broek, Diane Van den, Hall, Richard and Nickson, Dennis (2012) Great expectations : gender, looks and lookism at work. International Journal of Work Organisation and Emotion, 5 (1). pp. 72-90. doi:10.1504/IJWOE.2012.048593 ISSN 1740-8938.
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Official URL: http://dx.doi.org/10.1504/IJWOE.2012.048593
Abstract
Drawing on archival data of employment discrimination from the Victorian Equal Opportunity and Human Rights Commission in Australia, this article examines the issue of employee looks, women and lookism in interactive service work. From existing research on emotional and aesthetic labour, lookism might be expected to occur primarily in services and primarily involve female workers. The findings suggest that these expectations are largely met. However, the data also reveal that men in services also claim lookism and that lookism extends beyond interactive services into other industries such as manufacturing. This article concludes by discussing the implications of these unexpected findings for the study of lookism.
Item Type: | Journal Article | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||
Divisions: | Faculty of Social Sciences > Institute for Employment Research | ||||
Library of Congress Subject Headings (LCSH): | Discrimination in employment -- Australia, Physical-appearance-based bias , Hospitality industry, Manufacturing industries, Women employees , Emotions , Sex | ||||
Journal or Publication Title: | International Journal of Work Organisation and Emotion | ||||
Publisher: | Inderscience Publishers | ||||
ISSN: | 1740-8938 | ||||
Official Date: | 2012 | ||||
Dates: |
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Volume: | 5 | ||||
Number: | 1 | ||||
Page Range: | pp. 72-90 | ||||
DOI: | 10.1504/IJWOE.2012.048593 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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