
The Library
Soft skills and employability : evidence from UK retail
Tools
Nickson, D., Warhurst, Christopher, Commander, J., Hurrell, S. A. and Cullen, A. M. (2012) Soft skills and employability : evidence from UK retail. Economic and Industrial Democracy, Volume 33 (Number 1). pp. 65-84. doi:10.1177/0143831X11427589
Research output not available from this repository, contact author.
Official URL: http://dx.doi.org/10.1177/0143831X11427589
Abstract
This article contributes to ongoing debates about soft skills in front-line interactive service work in considering employability in the UK retail sector. It recognizes how UK government policy has emphasized the importance of qualifications in enhancing employability. However, it suggests that for front-line work in retail it is soft skills that are required to access entry-level jobs. The article notes how these soft skills have traditionally been dominated by debates about emotional labour. Drawing on a survey of 173 clothing, footwear and leather goods retailers, the article argues for a need to recognize the broadening of soft skills to also include aesthetic labour. The article concludes by discussing the implications of the broadening of soft skills with regard to policy initiatives to encourage the long-term unemployed into the retail sector.
Item Type: | Journal Article | ||||
---|---|---|---|---|---|
Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||
Divisions: | Faculty of Social Sciences > Institute for Employment Research | ||||
Library of Congress Subject Headings (LCSH): | Employability , Retail trade -- Employees , Entry-level employment, Hard-core unemployed | ||||
Journal or Publication Title: | Economic and Industrial Democracy | ||||
Publisher: | Sage Publications Ltd. | ||||
ISSN: | 0143-831X | ||||
Official Date: | February 2012 | ||||
Dates: |
|
||||
Volume: | Volume 33 | ||||
Number: | Number 1 | ||||
Page Range: | pp. 65-84 | ||||
DOI: | 10.1177/0143831X11427589 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
Funder: | Nuffield Foundation (NF) |
Request changes or add full text files to a record
Repository staff actions (login required)
![]() |
View Item |