UNSPECIFIED (2005) Taking the measure of outsourcing providers. MIT SLOAN MANAGEMENT REVIEW, 46 (3). 41-+. ISSN 1532-9194

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Abstract

In an attempt to increase both efficiency and service quality, more and more companies are outsourcing to third-party suppliers some key business processes, such as human resources, information technology and procurement. The universe of potential suppliers is diverse and growing, made up of locally based specialists, offshore providers with comparatively low labor costs, and global suppliers who are able to apply sophisticated management techniques and technology. The challenge for clients is to understand their own requirements and to identify providers whose capabilities and objectives are best aligned with their partictilar needs. Drawing on extensive research, the authors identify three potentially critical areas of supplier competency: delivery competency, transformation competency and relationship competency. Within that context, they discuss 12 capabilities through examples drawn from the outsourcing experiences of firms such as BAE Systems, Lloyd's of London, Deutsche Bank and Bank of America. By benchmarking supplier capabilities against its strategic and operational intent, a company can work to establish relationships that support its business objectives.

Item Type:	Journal Article
Subjects:	H Social Sciences > HF Commerce H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Journal or Publication Title:	MIT SLOAN MANAGEMENT REVIEW
Publisher:	SLOAN MANAGEMENT REVIEW ASSOC,MIT SLOAN SCHOOL MANAGEMENT
ISSN:	1532-9194
Date:	2005
Volume:	46
Number:	3
Number of Pages:	9
Page Range:	41-+
Publication Status:	Published
URI:	http://wrap.warwick.ac.uk/id/eprint/7155

Data sourced from Thomson Reuters' Web of Knowledge

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