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UNSPECIFIED (2012) Case exercise and teaching notes. In: Johnston, Robert and Clark, Graham and Shulver, Michael , (eds.) Service operations management : improving service delivery. Harlow, England ; New York: Pearson, pp. 96-100. ISBN 9780273740483
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Official URL: http://www.worldcat.org/oclc/778991152
| Item Type: | Book Item | |||||||||
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| Divisions: | Faculty of Social Sciences > Warwick Business School | |||||||||
| Publisher: | Pearson | |||||||||
| Place of Publication: | Harlow, England ; New York | |||||||||
| ISBN: | 9780273740483 | |||||||||
| Book Title: | Service operations management : improving service delivery | |||||||||
| Editor: | Johnston, Robert and Clark, Graham and Shulver, Michael | |||||||||
| Official Date: | 2012 | |||||||||
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| Number of Pages: | 462 | |||||||||
| Page Range: | pp. 96-100 | |||||||||
| Status: | Peer Reviewed | |||||||||
| Publication Status: | Published | |||||||||
| Access rights to Published version: | Restricted or Subscription Access | |||||||||
| Description: | 4th edition |
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