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Case exercise and teaching notes

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UNSPECIFIED (2012) Case exercise and teaching notes. In: Johnston, Robert and Clark, Graham and Shulver, Michael , (eds.) Service operations management : improving service delivery. Harlow, England ; New York: Pearson, pp. 96-100. ISBN 9780273740483

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Official URL: http://www.worldcat.org/oclc/778991152

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Item Type: Book Item
Divisions: Faculty of Social Sciences > Warwick Business School
Publisher: Pearson
Place of Publication: Harlow, England ; New York
ISBN: 9780273740483
Book Title: Service operations management : improving service delivery
Editor: Johnston, Robert and Clark, Graham and Shulver, Michael
Official Date: 2012
Dates:
DateEvent
2012Published
Number of Pages: 462
Page Range: pp. 96-100
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Description:

4th edition
Transformation of Payment Operations in Banca San Giovanni, case study and teaching notes, national brewery, breast screening unit.

Contributors:
ContributionNameContributor ID
Writer of added textSilvestro, Rhian35135
Writer of added textLustrato, Paola UNSPECIFIED

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