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Human Resource Management and Performance in the UK Hotel Industry
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Hoque, Kim (1999) Human Resource Management and Performance in the UK Hotel Industry. British Journal of Industrial Relations, 37 (3). pp. 419-443. doi:10.1111/1467-8543.00135 ISSN 0007-1080.
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Official URL: http://dx.doi.org/10.1111/1467-8543.00135
Abstract
This article examines the relationship between human resource management and performance in the UK hotel industry. Using data from over 200 hotels, the results demonstrate, first, that the relationship between HRM and performance is dependent upon the business strategy the hotel is pursuing; second, that hotels pursuing an HRM approach coupled with a quality focus within their business strategy perform best; and, finally, that HRM is more likely to contribute to competitive success where it is introduced as an integrated and coherent package, or bundle of practices.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School > Operational Research & Management Sciences Faculty of Social Sciences > Warwick Business School |
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Journal or Publication Title: | British Journal of Industrial Relations | ||||
ISSN: | 0007-1080 | ||||
Official Date: | September 1999 | ||||
Dates: |
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Volume: | 37 | ||||
Number: | 3 | ||||
Page Range: | pp. 419-443 | ||||
DOI: | 10.1111/1467-8543.00135 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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