The Library
Using alternatives to face-to-face consultations : a survey of prevalence and attitudes in general practice
Tools
Brant, Heather, Atherton, Helen, Ziebland, Sue, McKinstry, Brian, Campbell, John and Salisbury, Chris (2016) Using alternatives to face-to-face consultations : a survey of prevalence and attitudes in general practice. British Journal of General Practice . doi:10.3399/bjgp16X685597 ISSN 0960-1643.
PDF
WRAP_1570684-mg-030316-print_version_of_scoping_paper_hb.pdf - Accepted Version Embargoed item. Restricted access to Repository staff only - Requires a PDF viewer. Download (550Kb) |
Official URL: http://dx.doi.org/10.3399/bjgp16X685597
Abstract
Background The ubiquitous use of communication technologies has led to an expectation that a similar approach should extend to health care. Despite considerable rhetoric about the need for general practices to offer alternatives to face-to-face consultations, such as telephone, email, and internet video consultations, the extent to which such technologies are actually used at present is unclear.
Aim The aim of the survey was to identify the frequency and range of ways in which general practices are providing (or planning) alternatives to face-to-face consultations.
Design and setting A postal survey of practices around Bristol, Oxford, Lothian, the Highlands, and the Western Isles of Scotland.
Method A postal questionnaire survey was sent to each of the GPs and practice managers of 421 practices between January and May 2015.
Results A response was received from 319/421 practices (76%). Although the majority of the practices reported that they were conducting telephone consultations frequently (n = 211/318, 66%), fewer were implementing email consultations (n = 18/318, 6%), and most (n = 169/318, 53%) had no plans to introduce this. None were currently using internet video, and 86% (n = 273/318) had no plans to introduce internet video consultations. These findings were repeated in the reported use of alternatives to face-to-face consultations at an individual GP level. Optional free text responses were completed by 28% of responders, and offered an explanation for the (often perceived) barriers and incentives for implementation.
Conclusion Despite policy pressure to introduce consultations by email and internet video, there is a general reluctance among GPs to implement alternatives to face-to-face consultations. This identifies a substantial gap between rhetoric and reality in terms of the likelihood of certain alternatives (email, video) changing practice in the near future.
Item Type: | Journal Article | ||||||||
---|---|---|---|---|---|---|---|---|---|
Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
||||||||
Journal or Publication Title: | British Journal of General Practice | ||||||||
Publisher: | Royal College of General Practitioners | ||||||||
ISSN: | 0960-1643 | ||||||||
Official Date: | 24 May 2016 | ||||||||
Dates: |
|
||||||||
DOI: | 10.3399/bjgp16X685597 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||||
Date of first compliant deposit: | 15 March 2016 | ||||||||
Funder: | National Institute for Health Services and Delivery Research programme |
Request changes or add full text files to a record
Repository staff actions (login required)
View Item |