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When moving information online diminishes change : advisory services to SMEs

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Mole, Kevin, Hart, Mark and Roper, Stephen (2014) When moving information online diminishes change : advisory services to SMEs. Policy Studies , 35 (2). pp. 172-191. doi:10.1080/01442872.2013.875145

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Official URL: http://dx.doi.org/10.1080/01442872.2013.875145

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Abstract

Small firms perform poorly. How to support SMEs effectively has occupied policymakers for decades. Previous work suggests weak competition as a cause of ‘the problem’. Therefore, the means of delivering support matters little. Accordingly, the government moved support online rather than be delivered in face-to-face exchanges between advisers and clients. However, we suggest adopting internal management practices to build capabilities does require face-to-face contact, so practices diffuse in a pattern like an ‘epidemic’. In support a multinomial logit model of 1334 cases of advice found SMEs that took advice to enhance internal management practices were more likely to be referred by other firms. Hence, we argue that moving online diminished change within these SMEs.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce
Divisions: Faculty of Social Sciences > Warwick Business School > Entrepreneurship, Innovation & Management
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Small business, Electronic commerce
Journal or Publication Title: Policy Studies
Publisher: Taylor and Francis
ISSN: 1470-1006
Official Date: 22 January 2014
Dates:
DateEvent
22 January 2014Published
1 August 2013Accepted
25 July 2012Submitted
Volume: 35
Number: 2
Number of Pages: 20
Page Range: pp. 172-191
DOI: 10.1080/01442872.2013.875145
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Copyright Holders: Taylor and Francis
Funder: Great Britain. Department of Business, Innovation and Skills

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