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When moving information online diminishes change : advisory services to SMEs
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Mole, Kevin, Hart, Mark and Roper, Stephen (2014) When moving information online diminishes change : advisory services to SMEs. Policy Studies , 35 (2). pp. 172-191. doi:10.1080/01442872.2013.875145 ISSN 1470-1006 .
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Official URL: http://dx.doi.org/10.1080/01442872.2013.875145
Abstract
Small firms perform poorly. How to support SMEs effectively has occupied policymakers for decades. Previous work suggests weak competition as a cause of ‘the problem’. Therefore, the means of delivering support matters little. Accordingly, the government moved support online rather than be delivered in face-to-face exchanges between advisers and clients. However, we suggest adopting internal management practices to build capabilities does require face-to-face contact, so practices diffuse in a pattern like an ‘epidemic’. In support a multinomial logit model of 1334 cases of advice found SMEs that took advice to enhance internal management practices were more likely to be referred by other firms. Hence, we argue that moving online diminished change within these SMEs.
| Item Type: | Journal Article | ||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce |
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| Divisions: | Faculty of Social Sciences > Warwick Business School > Entrepreneurship, Innovation & Management Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Small business, Electronic commerce | ||||||||
| Journal or Publication Title: | Policy Studies | ||||||||
| Publisher: | Taylor and Francis | ||||||||
| ISSN: | 1470-1006 | ||||||||
| Official Date: | 22 January 2014 | ||||||||
| Dates: |
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| Volume: | 35 | ||||||||
| Number: | 2 | ||||||||
| Number of Pages: | 20 | ||||||||
| Page Range: | pp. 172-191 | ||||||||
| DOI: | 10.1080/01442872.2013.875145 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
| Copyright Holders: | Taylor and Francis | ||||||||
| Funder: | Great Britain. Department of Business, Innovation and Skills |
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