UNSPECIFIED. (2004) A survey of TQM success factors in the UK. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 15 (8). pp. 1109-1117. ISSN 1478-3371

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Abstract

There are many key factors suggested in the literature that have been attributed to the successful implementation of Total Quality Management (TQM) which include strong leadership, economic survival and global competition. Also, there are some underlying factors that exist within organizations that have a significant influence on the overall success. The aim of this research was to rank TQM success factors by reviewing the available literature and then performing two surveys. The first postal survey by questionnaire was carried out on the winning organizations of the European Quality Award (EQA) and the Malcolm Baldrige National Quality Award (MBNQA). The second survey was performed using 'enterprising' UK organizations to establish what was happening within UK industry. The conclusions of this research were that the findings from the literature were confirmed by the analysis of the surveys carried out. There are key factors that contribute to the successful implementation of TQM and these have different levels of importance. These key factors, in order of importance, are: effective leadership, application of best practice, economic survival, market orientation and employee involvement.

Item Type:	Journal Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Journal or Publication Title:	TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
Publisher:	ROUTLEDGE TAYLOR & FRANCIS LTD
ISSN:	1478-3371
Date:	October 2004
Volume:	15
Number:	8
Number of Pages:	9
Page Range:	pp. 1109-1117
Identification Number:	10.1080/1478336042000255460
Publication Status:	Published
URI:	http://wrap.warwick.ac.uk/id/eprint/7874

Data sourced from Thomson Reuters' Web of Knowledge

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