A survey of TQM success factors in the UK
UNSPECIFIED. (2004) A survey of TQM success factors in the UK. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 15 (8). pp. 1109-1117. ISSN 1478-3371Full text not available from this repository.
Official URL: http://dx.doi.org/10.1080/1478336042000255460
There are many key factors suggested in the literature that have been attributed to the successful implementation of Total Quality Management (TQM) which include strong leadership, economic survival and global competition. Also, there are some underlying factors that exist within organizations that have a significant influence on the overall success. The aim of this research was to rank TQM success factors by reviewing the available literature and then performing two surveys. The first postal survey by questionnaire was carried out on the winning organizations of the European Quality Award (EQA) and the Malcolm Baldrige National Quality Award (MBNQA). The second survey was performed using 'enterprising' UK organizations to establish what was happening within UK industry. The conclusions of this research were that the findings from the literature were confirmed by the analysis of the surveys carried out. There are key factors that contribute to the successful implementation of TQM and these have different levels of importance. These key factors, in order of importance, are: effective leadership, application of best practice, economic survival, market orientation and employee involvement.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Journal or Publication Title:||TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE|
|Publisher:||ROUTLEDGE TAYLOR & FRANCIS LTD|
|Official Date:||October 2004|
|Number of Pages:||9|
|Page Range:||pp. 1109-1117|
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