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Patient and public involvement in healthcare quality improvement : how organizations can help patients and professionals to collaborate
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Renedo, Alicia, Marston, Cicely Alice, Spyridonidis, Dimitrios and Barlow, James (2015) Patient and public involvement in healthcare quality improvement : how organizations can help patients and professionals to collaborate. Public Management Review, 17 (1). pp. 17-34. doi:10.1080/14719037.2014.881535 ISSN 1471-9037.
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Official URL: http://dx.doi.org/10.1080/14719037.2014.881535
Abstract
Citizens across the world are increasingly called upon to participate in healthcare improvement. It is often unclear how this can be made to work in practice. This 4-year ethnography of a UK healthcare improvement initiative showed that patients used elements of organizational culture as resources to help them collaborate with healthcare professionals. The four elements were: (1) organizational emphasis on non-hierarchical, multidisciplinary collaboration; (2) organizational staff ability to model desired behaviours of recognition and respect; (3) commitment to rapid action, including quick translation of research into practice; and (4) the constant data collection and reflection process facilitated by improvement methods.
Item Type: | Journal Article | ||||
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Subjects: | R Medicine > R Medicine (General) | ||||
Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
Library of Congress Subject Headings (LCSH): | Community health services -- Citizen participation -- London (England) -- Case studies, Patient-centered health care , Corporate culture, Medical care | ||||
Journal or Publication Title: | Public Management Review | ||||
Publisher: | Routledge | ||||
ISSN: | 1471-9037 | ||||
Official Date: | 2015 | ||||
Dates: |
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Volume: | 17 | ||||
Number: | 1 | ||||
Page Range: | pp. 17-34 | ||||
DOI: | 10.1080/14719037.2014.881535 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
Date of first compliant deposit: | 26 May 2016 | ||||
Date of first compliant Open Access: | 26 May 2016 | ||||
Funder: | National Institute for Health Research (Great Britain) (NIHR), Collaborations for Leadership in Applied Health Research and Care (CLAHRC) |
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