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Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design
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MacKrill, James B., Marshall, P., Payne, Sarah R., Dimitrokali, Elisavet and Cain, Rebecca (2017) Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design. Applied Ergonomics, 59 (Part A). pp. 342-356. doi:10.1016/j.apergo.2016.08.005 ISSN 0003-6870.
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Official URL: http://dx.doi.org/10.1016/j.apergo.2016.08.005
Abstract
Involving users through participation in healthcare service and environment design is growing. Existing approaches and toolkits for practitioners and researchers are often paper based involving workshops and other more traditional design approaches such as paper prototyping. The advent of digital technology provides the opportunity to explore new platforms for user participation. This paper presents results from three studies that used a bespoke situated user participation digital kiosk, engaging 33 users in investigating healthcare environment design. The studies, from primary and secondary care settings, allowed participant feedback on each environment and proved a novel, engaging “21st century” way to participate in the appraisal of the design process. The results point toward this as an exciting and growing area of research in developing not just a new method of user participation but also the technology that supports it. Limitations were noted in terms of data validity and engagement with the device. To guide the development of user participation using similar situated digital devices, key lessons and reflections are presented.
Item Type: | Journal Article | ||||||||||
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Subjects: | R Medicine > RA Public aspects of medicine | ||||||||||
Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||||||||
Library of Congress Subject Headings (LCSH): | Health services administration -- Citizen participation, Health facilities -- Citizen participation, Health planning -- Citizen participation | ||||||||||
Journal or Publication Title: | Applied Ergonomics | ||||||||||
Publisher: | Pergamon | ||||||||||
ISSN: | 0003-6870 | ||||||||||
Official Date: | 17 March 2017 | ||||||||||
Dates: |
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Volume: | 59 | ||||||||||
Number: | Part A | ||||||||||
Page Range: | pp. 342-356 | ||||||||||
DOI: | 10.1016/j.apergo.2016.08.005 | ||||||||||
Status: | Peer Reviewed | ||||||||||
Publication Status: | Published | ||||||||||
Access rights to Published version: | Open Access (Creative Commons) | ||||||||||
Date of first compliant deposit: | 8 August 2016 | ||||||||||
Date of first compliant Open Access: | 13 October 2016 | ||||||||||
Funder: | Engineering and Physical Sciences Research Council (EPSRC) | ||||||||||
Grant number: | EP/H022031/1 | ||||||||||
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