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Enabling smart retail settings via mobile augmented reality shopping apps
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Dacko, Scott G. (2017) Enabling smart retail settings via mobile augmented reality shopping apps. Technological Forecasting & Social Change, 124 . pp. 243-256. doi:10.1016/j.techfore.2016.09.032
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Official URL: https://doi.org/10.1016/j.techfore.2016.09.032
Abstract
Retail settings are being challenged to become smarter and provide greater value to both consumers and retailers. An increasingly recognised approach having potential for enabling smart retail is mobile augmented reality (MAR) apps. In this research, we seek to describe and discover how, why and to what extent MAR apps contribute to smart retail settings by creating additional value to customers as well as benefiting retailers. In particular, by adopting a retail customer experience perspective on value creation, analysing the content of MAR shopping apps currently available, and conducting large-scale surveys on United States smartphone users representing early technology adopters, we assess level of use, experiential benefits offered, and retail consequences. Our findings suggest that take-up is set to go mainstream as user satisfaction is relatively high and their use provides systematic experiential benefits along with advantages to retailers. Despite some drawbacks, their use is positively associated with multiple retail consequences. MAR apps are seen as changing consumer behaviour and are associated with increasingly high user valuations of retailers offering them. Implications for more effective use to enable smart retail settings are discussed.
| Item Type: | Journal Article | ||||||||
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| Subjects: | H Social Sciences > HC Economic History and Conditions H Social Sciences > HF Commerce Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software |
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| Divisions: | Faculty of Social Sciences > Warwick Business School > Marketing & Strategic Management Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Mobile apps , Retail trade--Interactive multimedia, Retail trade--Technological innovations, Consumers--Services for--Technological innovations | ||||||||
| Journal or Publication Title: | Technological Forecasting & Social Change | ||||||||
| Publisher: | Elsevier Inc. | ||||||||
| ISSN: | 0040-1625 | ||||||||
| Official Date: | November 2017 | ||||||||
| Dates: |
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| Volume: | 124 | ||||||||
| Page Range: | pp. 243-256 | ||||||||
| DOI: | 10.1016/j.techfore.2016.09.032 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
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