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Using behavioral economics concepts to increase organizational learning in an NHS hospital
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Schmidtke, Kelly, Vlaev, Ivo and Baber, I. K. (2016) Using behavioral economics concepts to increase organizational learning in an NHS hospital. Journal of Organizational Change Management, 29 (7). pp. 1153-1161. doi:10.1108/JOCM-02-2016-0042 ISSN 0953-4814.
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Official URL: http://dx.doi.org/10.1108/JOCM-02-2016-0042
Abstract
Purpose
The purpose of this paper is to assess whether the dissemination systems that hospitals use to spread information about particular safety incidents can be enhanced using behavioural economics concepts.
Design/methodology/approach
The current service evaluation took place within eight wards in a single acute care hospital. It was conducted as a randomized controlled trial with two groups. In the control group nothing was altered. In the intervention group ward managers received additional support to disseminate information to their nurses. Nurses were randomly selected to be surveyed during their scheduled shifts. The surveys revealed how the nurses learned about particular safety incidents and how many they remembered.
Findings
Nurses in the intervention group were more likely to learn about particular safety incidents than nurses in the control group.
Practical implications
Enhancing common dissemination systems in hospitals can increase organizational learning about safety incidents. The current study presents some means by which dissemination systems can be enhanced.
Originality/value
The current service evaluation is a unique application of behavioural economics concepts to enhance organizational learning of particular adverse safety incidents in an NHS hospital.
Item Type: | Journal Article | ||||||
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Subjects: | H Social Sciences > HB Economic Theory R Medicine > RA Public aspects of medicine |
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Divisions: | Faculty of Social Sciences > Warwick Business School > Behavioural Science Faculty of Social Sciences > Warwick Business School |
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Library of Congress Subject Headings (LCSH): | Hospital -- Safety measures -- Great Britain, Economics -- Psychological aspects | ||||||
Journal or Publication Title: | Journal of Organizational Change Management | ||||||
Publisher: | Emerald Group Publishing Ltd. | ||||||
ISSN: | 0953-4814 | ||||||
Official Date: | 14 November 2016 | ||||||
Dates: |
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Volume: | 29 | ||||||
Number: | 7 | ||||||
Page Range: | pp. 1153-1161 | ||||||
DOI: | 10.1108/JOCM-02-2016-0042 | ||||||
Status: | Peer Reviewed | ||||||
Publication Status: | Published | ||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||
Date of first compliant deposit: | 10 October 2016 | ||||||
Date of first compliant Open Access: | 26 September 2017 | ||||||
Funder: | Collaborations for Leadership in Applied Health Research and Care (CLAHRC) | ||||||
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