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How performance measurement influences stakeholders in not-for-profit organizations
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Beer, Haley and Micheli, Pietro (2017) How performance measurement influences stakeholders in not-for-profit organizations. International Journal of Operations and Production Management, 37 (9). pp. 1164-1184. doi:10.1108/IJOPM-08-2015-0481 ISSN 0144-3577.
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Official URL: http://doi.org/10.1108/IJOPM-08-2015-0481
Abstract
This paper examines the influences of performance measurement (PM) on not-for-profit organizations’ stakeholders by studying how PM practices interact with understandings of legitimate performance goals. This study invokes institutional logics theory to explain interactions between PM and stakeholders.
An in-depth case study is conducted in a large not-for-profit organization in the United Kingdom. Managers, employees, and external partners are interviewed and observed, and performance-related documents analyzed.
Both stakeholders and PM practices are found to have dominant institutional logics that portray certain goals as legitimate. PM practices can reinforce, reconcile or inhibit stakeholders’ understandings and propensity to act towards goals, depending on the extent to which practices share the dominant logic of the stakeholders they interact with.
A theoretical framework is proposed for how PM practices firstly interact with stakeholders at a cognitive level and secondly influence action. This research is based on a single case study, which limits generalizability of findings; however, results may be transferable to other environments where PM is aimed at balancing competing stakeholder objectives and organizational priorities.
PM affects the experience of stakeholders by interacting with their understanding of legitimate performance goals. PM systems should be designed and implemented on the basis of both their formal ability to represent organizational aims and objectives, and their influence on stakeholders.
Findings advance PM theory by offering an explanation for how PM influences attention and actions at an individual level.
Item Type: | Journal Article | ||||||||||
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Alternative Title: | |||||||||||
Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||||||
Journal or Publication Title: | International Journal of Operations and Production Management | ||||||||||
Publisher: | Emerald Group Publishing Ltd. | ||||||||||
ISSN: | 0144-3577 | ||||||||||
Official Date: | 2017 | ||||||||||
Dates: |
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Volume: | 37 | ||||||||||
Number: | 9 | ||||||||||
Page Range: | pp. 1164-1184 | ||||||||||
DOI: | 10.1108/IJOPM-08-2015-0481 | ||||||||||
Status: | Peer Reviewed | ||||||||||
Publication Status: | Published | ||||||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||||||
Date of first compliant deposit: | 23 November 2016 | ||||||||||
Date of first compliant Open Access: | 26 September 2017 |
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