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Measuring compassionate care : views of healthcare staff
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Tierney, Stephanie, Seers, Kate, Reeve, Joanne L. and Tutton, Elizabeth (2016) Measuring compassionate care : views of healthcare staff. Nursing Management, 23 (8). pp. 22-26. doi:10.7748/nm.2016.e1536 ISSN 1354-5760.
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Official URL: http://dx.doi.org/10.7748/nm.2016.e1536
Abstract
Aim: To explore healthcare professionals' views of measuring compassionate care.
Method: As part of a grounded theory study participants, who were healthcare professionals involved in the care of patients with type 2 diabetes, were invited to discuss the topic of compassionate care measurement through semi-structured interviews and focus groups.
Results: Measuring compassionate care was regarded as problematic because of its complex nature. Categories identified in the data that reflect this difficulty include distinguishing compassionate care from other concepts, relying on informal indicators, making the subjective objective, incorporating external influences and putting a measurement tool to use.
Conclusion: Findings highlighted the complexities associated with measuring compassionate care, and how attempts to do this by managers could be problematic.
| Item Type: | Journal Article | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Subjects: | R Medicine > RC Internal medicine R Medicine > RT Nursing |
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| Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School | ||||||||
| Library of Congress Subject Headings (LCSH): | Medical personnel -- Attitudes -- Interviews, Non-insulin-dependent diabetes -- Nursing, Compassion | ||||||||
| Journal or Publication Title: | Nursing Management | ||||||||
| Publisher: | RCNi | ||||||||
| ISSN: | 1354-5760 | ||||||||
| Official Date: | 1 December 2016 | ||||||||
| Dates: |
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| Volume: | 23 | ||||||||
| Number: | 8 | ||||||||
| Page Range: | pp. 22-26 | ||||||||
| DOI: | 10.7748/nm.2016.e1536 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
| Date of first compliant deposit: | 12 December 2016 | ||||||||
| Date of first compliant Open Access: | 1 December 2017 |
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