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How do we understand worker silence despite poor conditions - as the actress said to the woman bishop

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Dean, Deborah and Greene, Anne-Marie (2017) How do we understand worker silence despite poor conditions - as the actress said to the woman bishop. Human Relations, 70 (10). pp. 1237-1257. doi:10.1177/0018726717694371 ISSN 0018-7267.

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Official URL: https://doi.org/10.1177/0018726717694371

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Abstract

This article considers the customary choice of silence over voice of two groups of UK workers, women clergy and women actors, who routinely tolerate poor quality conditions rather than express dissatisfaction. We argue that a key mediating factor is an expanded version of Hirschman’s (1970) concept of loyalty. The article considers how occupational ideologies facilitate loyalty as adaptation to disadvantage in ways that discourage voice, in framing silence as positive. Consequently, we also identify this type of loyalty as potentially salient in understanding silence in other occupations. A descriptive model comparing strength of occupational ideology and voicing of dissatisfaction is outlined and through discussion of findings the article offers conceptual refinements of loyalty in accounting for worker silence.

Item Type: Journal Article
Subjects: B Philosophy. Psychology. Religion > BJ Ethics
B Philosophy. Psychology. Religion > BV Practical Theology
H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HN Social history and conditions. Social problems. Social reform
P Language and Literature > PN Literature (General) > PN2000 Dramatic representation. The Theater
Divisions: Faculty of Social Sciences > Warwick Business School > Industrial Relations Research Unit
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Actresses, Vocation--Christianity, Women clergy , Women clergy--Conduct of life, Loyalty—Religious aspects—Christianity, Work environment, Women employees , Quality of life--Religious aspects--Christianity, Quality of work life
Journal or Publication Title: Human Relations
Publisher: Sage Publications Ltd.
ISSN: 0018-7267
Official Date: 1 October 2017
Dates:
DateEvent
1 October 2017Published
12 May 2017Available
12 December 2016Accepted
Volume: 70
Number: 10
Page Range: pp. 1237-1257
DOI: 10.1177/0018726717694371
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Date of first compliant deposit: 16 December 2016
Date of first compliant Open Access: 14 September 2017
Funder: De Montford University, Roehampton University. Susanna Wesley Foundation, Warwick Business School

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