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Users’ search mechanisms and risks of inappropriateness in healthcare innovations : the role of literacy and trust in professional contexts
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Radaelli, Giovanni, Lettieri, Emanuele, Frattini, Federico, Luzzini, Davide and Boaretto, Andrea (2017) Users’ search mechanisms and risks of inappropriateness in healthcare innovations : the role of literacy and trust in professional contexts. Technological Forecasting & Social Change, 120 . pp. 240-251. doi:10.1016/j.techfore.2016.12.015
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Official URL: https://doi.org/10.1016/j.techfore.2016.12.015
Abstract
In the context of professional service organizations, user engagement with knowledge search might generate significant risks of inappropriateness to innovation processes. Previous research suggests that professionals would then keep users at arms' length, controlling the design and implementation of innovations internally. This study overcomes this view investigating how professional service organizations can enable users' knowledge search while controlling for the risks of inappropriateness. Combining a qualitative research on 5 innovation processes in healthcare organizations with quantitative research on 110 service users, our findings highlight that professional providers, such as senior clinicians, shaped their tactics according to the ‘threats’ of laggards, i.e. users searching knowledge outside of professional logics of appropriateness; more than to the opportunities of lead-user communities. Professional providers sought to “activate” users' engagement with knowledge search by investing on their literacy, i.e. showing the basics of the logic of appropriateness informing their decision; and on trust relationships, i.e. becoming transparent on the criteria of knowledge selection during the innovation processes.
| Item Type: | Journal Article | ||||||||
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| Subjects: | R Medicine > RA Public aspects of medicine | ||||||||
| Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Health services administration, Medical personnel , Patients | ||||||||
| Journal or Publication Title: | Technological Forecasting & Social Change | ||||||||
| Publisher: | Elsevier Inc. | ||||||||
| ISSN: | 0040-1625 | ||||||||
| Official Date: | July 2017 | ||||||||
| Dates: |
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| Volume: | 120 | ||||||||
| Page Range: | pp. 240-251 | ||||||||
| DOI: | 10.1016/j.techfore.2016.12.015 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Funder: | Collaborations for Leadership in Applied Health Research and Care (CLAHRC) | ||||||||
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