Skip to content Skip to navigation
University of Warwick
  • Study
  • |
  • Research
  • |
  • Business
  • |
  • Alumni
  • |
  • News
  • |
  • About

University of Warwick
Publications service & WRAP

Highlight your research

  • WRAP
    • Home
    • Search WRAP
    • Browse by Warwick Author
    • Browse WRAP by Year
    • Browse WRAP by Subject
    • Browse WRAP by Department
    • Browse WRAP by Funder
    • Browse Theses by Department
  • Publications Service
    • Home
    • Search Publications Service
    • Browse by Warwick Author
    • Browse Publications service by Year
    • Browse Publications service by Subject
    • Browse Publications service by Department
    • Browse Publications service by Funder
  • Help & Advice
University of Warwick

The Library

  • Login
  • Admin

Users’ search mechanisms and risks of inappropriateness in healthcare innovations : the role of literacy and trust in professional contexts

Tools
- Tools
+ Tools

Radaelli, Giovanni, Lettieri, Emanuele, Frattini, Federico, Luzzini, Davide and Boaretto, Andrea (2017) Users’ search mechanisms and risks of inappropriateness in healthcare innovations : the role of literacy and trust in professional contexts. Technological Forecasting & Social Change, 120 . pp. 240-251. doi:10.1016/j.techfore.2016.12.015

[img]
Preview
PDF
WRAP-users-mechanisms-healthcare-literacy-trust-Radaelli-2017.pdf - Accepted Version - Requires a PDF viewer.

Download (608Kb) | Preview
Official URL: https://doi.org/10.1016/j.techfore.2016.12.015

Request Changes to record.

Abstract

In the context of professional service organizations, user engagement with knowledge search might generate significant risks of inappropriateness to innovation processes. Previous research suggests that professionals would then keep users at arms' length, controlling the design and implementation of innovations internally. This study overcomes this view investigating how professional service organizations can enable users' knowledge search while controlling for the risks of inappropriateness. Combining a qualitative research on 5 innovation processes in healthcare organizations with quantitative research on 110 service users, our findings highlight that professional providers, such as senior clinicians, shaped their tactics according to the ‘threats’ of laggards, i.e. users searching knowledge outside of professional logics of appropriateness; more than to the opportunities of lead-user communities. Professional providers sought to “activate” users' engagement with knowledge search by investing on their literacy, i.e. showing the basics of the logic of appropriateness informing their decision; and on trust relationships, i.e. becoming transparent on the criteria of knowledge selection during the innovation processes.

Item Type: Journal Article
Subjects: R Medicine > RA Public aspects of medicine
Divisions: Faculty of Social Sciences > Warwick Business School > Operations Management
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Health services administration, Medical personnel , Patients
Journal or Publication Title: Technological Forecasting & Social Change
Publisher: Elsevier Inc.
ISSN: 0040-1625
Official Date: July 2017
Dates:
DateEvent
July 2017Published
16 January 2017Available
30 December 2016Accepted
Volume: 120
Page Range: pp. 240-251
DOI: 10.1016/j.techfore.2016.12.015
Status: Peer Reviewed
Publication Status: Published
Funder: Collaborations for Leadership in Applied Health Research and Care (CLAHRC)
Related URLs:
  • Publisher

Request changes or add full text files to a record

Repository staff actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics

twitter

Email us: wrap@warwick.ac.uk
Contact Details
About Us