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Quality improvement in surgery combining lean improvement methods with teamwork training : a controlled before-after study

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Robertson, Eleanor, Morgan, Lauren, New, Steve, Pickering, Sharon, Hadi, Mohammed, Collins, Gary, Rivero Arias, Oliver, Griffin, Damian R. and McCulloch, Peter (2015) Quality improvement in surgery combining lean improvement methods with teamwork training : a controlled before-after study. PLoS One, 10 (9). e0138490. doi:10.1371/journal.pone.0138490 ISSN 1932-6203.

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Official URL: http://dx.doi.org/10.1371/journal.pone.0138490

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Abstract

Background

To investigate the effectiveness of combining teamwork training and lean process improvement, two distinct approaches to improving surgical safety. We conducted a controlled interrupted time series study in a specialist UK Orthopaedic hospital incorporating a plastic surgery team (which received the intervention) and an Orthopaedic theatre team acting as a control.

Study Design

We used a 3 month intervention with 3 months data collection period before and after it. A combined teamwork training and lean process improvement intervention was delivered by an experienced specialist team. Before and after the intervention we evaluated team non-technical skills using NOTECHS II, technical performance using the glitch rate and WHO checklist compliance using a simple 3 point scale. We recorded complication rate, readmission rate and length of hospital stay data for 6 months before and after the intervention.

Results

In the active group, but not the control group, full compliance with WHO Time Out (T/O) increased from 14 to 71% (p = 0.032), Sign Out attempt rate (S/O) increased from 0% to 50% (p<0.001) and Oxford NOTECHS II scores increased after the intervention (P = 0.058). Glitch rate decreased in the active group and increased in the control group (p = 0.001). Complications and length of stay appeared to rise in the control group and fall in the active group.

Conclusions

Combining teamwork training and systems improvement enhanced both technical and non-technical operating team process measures, and were associated with a trend to better safety outcome measures in a controlled study comparison. We suggest that approaches which address both system and culture dimensions of safety may prove valuable in reducing risks to patients.

Item Type: Journal Article
Divisions: Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School
Journal or Publication Title: PLoS One
Publisher: Public Library of Science
ISSN: 1932-6203
Official Date: 2015
Dates:
DateEvent
2015Published
18 September 2015Available
27 August 2015Accepted
Volume: 10
Number: 9
Article Number: e0138490
DOI: 10.1371/journal.pone.0138490
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Open Access (Creative Commons)
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