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Advancing interests through informal voice : a study of professional workers in Sri Lanka’s knowledge outsourcing sector
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Fernando, Dulini (2017) Advancing interests through informal voice : a study of professional workers in Sri Lanka’s knowledge outsourcing sector. Human Resource Management Journal, 27 (4). pp. 630-647. doi:10.1111/1748-8583.12149 ISSN 0954-5395.
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Official URL: http://dx.doi.org/10.1111/1748-8583.12149
Abstract
Drawing on a rhetorical approach, this article examines how early career professional workers challenge ‘ideal worker expectations’ through informal voice. Informal ‘voice’ is shown as a powerful way of advancing workers’ interests, leading to incremental changes that improve their conditions of work. Striking are the power dynamics underpinning informal voice. Highlighting how ideal worker expectations are continuously legitimised and de-legitimised as employees and their managers rhetorically engage with each other, ideal worker expectations are theorised as a process while illuminating a pluralistic, contextualised view of organisational culture shaped by the past, present and anticipated future.
Item Type: | Journal Article | ||||||||
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Subjects: | H Social Sciences > HF Commerce | ||||||||
Divisions: | Faculty of Science, Engineering and Medicine > Science > Physics | ||||||||
Library of Congress Subject Headings (LCSH): | Employee rights -- Sri Lanka, Personnel management -- Sri Lanka, Contracting out -- Sri Lanka | ||||||||
Journal or Publication Title: | Human Resource Management Journal | ||||||||
Publisher: | Wiley-Blackwell Publishing Ltd. | ||||||||
ISSN: | 0954-5395 | ||||||||
Official Date: | November 2017 | ||||||||
Dates: |
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Volume: | 27 | ||||||||
Number: | 4 | ||||||||
Page Range: | pp. 630-647 | ||||||||
DOI: | 10.1111/1748-8583.12149 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||||
Date of first compliant deposit: | 10 February 2017 | ||||||||
Date of first compliant Open Access: | 14 March 2019 |
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