Baranski, Anna , Churchill, Neil and Staniszewska, Sophie (2015) Building national consensus on experiences of care. Patient Experience Journal , 2 (1). pp. 118-123. ISSN 2374-3735 .

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Abstract

The NHS in England is measured against specific indicators that focus on ‘ensuring that people experience of care,’ yet there was a lack of organisational alignment across the new national health and care organisations regarding their understanding of what constitutes a positive experience of care. This represents a major barrier to
achieving an aligned and consistent system national alignment in definition and approach, we worked with the Patient Experience Sub
Quality Board to develop consensus on how national organisations define ‘experience of care’ and what constitutes a good experience of care, drawing on relevant evidence and guidance. Working in collaboration, we developed a ‘Narrative’ to describe this consensus and highlight resources of care for the wider system, including commissioners and providers, to support broader improvement and
implementation efforts.

Item Type:	Journal Article
Divisions:	Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School
Journal or Publication Title:	Patient Experience Journal
Publisher:	Sage Publications, Inc.
ISSN:	2374-3735
Official Date:	2015
Dates:	Date Event 2015 Published
Volume:	2
Number:	1
Page Range:	pp. 118-123
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access

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