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The tension between business process modelling and flexibility : revealing multiple dimensions with a sociomaterial approach
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Albuquerque, João Porto de and Christ, Marcel (2015) The tension between business process modelling and flexibility : revealing multiple dimensions with a sociomaterial approach. The Journal of Strategic Information Systems, 24 (3). pp. 189-202. doi:10.1016/j.jsis.2015.08.003 ISSN 0963-8687.
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Official URL: http://dx.doi.org/10.1016/j.jsis.2015.08.003
Abstract
Business process modelling has contradictory effects on flexibility: on the one hand, recent approaches to process modelling in organisations have been used to pursue flexibility as a strategic goal. On the other hand, the display of organisational practices in models and adherence to these models might reduce the degree of organisational flexibility. In order to shed new light on this paradox, this article adopts a sociomaterial analytical approach based on the Actor-Network Theory to develop a multidimensional understanding of flexibility as a relational effect of sociomaterial networks. A case study, carried out of a process modelling project within a large aircraft maintenance corporation, shows that the influence of process modelling on flexibility is not confined to the elements explicitly modelled in the diagrams (‘what’), but also span informal aspects of work practices (‘how’) and the extent of accountability in the organisation (‘who’). Therefore, the relative degree of flexibility that emerges from process modelling should be analysed along each dimension produced within the sociomaterial networks of the organisation.
| Item Type: | Journal Article | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Centre for Interdisciplinary Methodologies | ||||||||
| Journal or Publication Title: | The Journal of Strategic Information Systems | ||||||||
| Publisher: | Elsevier BV * North-Holland | ||||||||
| ISSN: | 0963-8687 | ||||||||
| Official Date: | September 2015 | ||||||||
| Dates: |
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| Volume: | 24 | ||||||||
| Number: | 3 | ||||||||
| Page Range: | pp. 189-202 | ||||||||
| DOI: | 10.1016/j.jsis.2015.08.003 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access |
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