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Behavioural insights into benefits claimants' training

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Gloster, R., Buzzeo, J., Cox, A., Bertram, C., Tassinari, Arianna, Schmidtke, Kelly and Vlaev, Ivo (2018) Behavioural insights into benefits claimants' training. Education + Training , 60 (1). pp. 54-68. doi:10.1108/ET-10-2016-0155 ISSN 0040-0912.

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Official URL: https://doi.org/10.1108/ET-10-2016-0155

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Abstract

Purpose
The purpose of this paper is to explore the behavioural determinants of work-related benefits claimants’ training behaviours and to suggest ways to improve claimants’ compliance with training referrals.

Design/methodology/approach
Qualitative interviews were conducted with 20 Jobcentre Plus staff and training providers, and 60 claimants. Claimants were sampled based on whether or not they had been mandated to training and whether or not they subsequently participated. Along with general findings, differences between these groups are highlighted.

Findings
Claimants’ behaviours are affected by their capabilities, opportunities, and motivations in interrelated ways. Training programmes should appreciate this to better ensure claimants’ completion of training programmes.

Originality/value
Whilst past papers have largely examined a limited number of factors that affect claimants’ training behaviours, this report offers a synchronised evaluation of all the behavioural factors that affect claimants’ training behaviours.

Item Type: Journal Article
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculty of Social Sciences > Warwick Business School > Behavioural Science
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Welfare recipients -- Education , Economics -- Psychological aspects
Journal or Publication Title: Education + Training
Publisher: Emerald
ISSN: 0040-0912
Official Date: 2018
Dates:
DateEvent
2018Published
8 January 2017Available
23 June 2017Accepted
Volume: 60
Number: 1
Page Range: pp. 54-68
DOI: 10.1108/ET-10-2016-0155
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Date of first compliant deposit: 30 June 2017
Date of first compliant Open Access: 22 January 2018
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