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New public management reforms in Europe and their effects : findings from a 20-country top executive survey

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Hammerschmid, Gerhard, Van de Walle, Steven, Andrews, Rhys and Mostafa, Ahmed (2019) New public management reforms in Europe and their effects : findings from a 20-country top executive survey. International Review of Administrative Sciences, 85 (3). pp. 399-418. doi:10.1177/0020852317751632

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Official URL: https://doi.org/10.1177/0020852317751632

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Abstract

This paper assesses the impact of New Public Management (NPM)-style reforms in European countries as perceived by top public sector officials. Using the COCOPS Top Executive Survey (20 European countries, N= 7,247), we look at the relationship between five key NPM reforms (downsizing, agencification, contracting out, customer orientation and flexible employment practices) and four dimensions of public sector performance: cost efficiency, service quality, policy coherence and coordination, and equal access to services. Structural equation modelling reveals that treating service users as customers and flexible employment are positively related to improvements on all four dimensions of performance. Contracting out and downsizing are both positively related to improved efficiency, but downsizing is also associated with worse service quality. The creation of autonomous agencies is unrelated to performance. This suggests that policy-makers seeking to modernise the public sector should prioritise managerial reforms within public organizations over large-scale structural transformations.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Social Sciences > Warwick Business School > International Centre for Governance & Public Management
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Public administration -- European Union countries, Downsizing of organizations -- European Union countries, Contracting out -- European Union countries, Job sharing -- European Union countries, Executives -- Attitudes -- European Union countries
Journal or Publication Title: International Review of Administrative Sciences
Publisher: Sage Publications Ltd.
ISSN: 0020-8523
Official Date: September 2019
Dates:
DateEvent
September 2019Published
30 April 2018Available
1 November 2017Accepted
Volume: 85
Number: 3
Page Range: pp. 399-418
DOI: 10.1177/0020852317751632
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Funder: Seventh Framework Programme (European Commission) (FP7)
Grant number: COCOPS – Coordinating for Cohesion in the Public Sector of the Future

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