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New public management reforms in Europe and their effects : findings from a 20-country top executive survey
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Hammerschmid, Gerhard, Van de Walle, Steven, Andrews, Rhys and Mostafa, Ahmed (2019) New public management reforms in Europe and their effects : findings from a 20-country top executive survey. International Review of Administrative Sciences, 85 (3). pp. 399-418. doi:10.1177/0020852317751632
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Official URL: https://doi.org/10.1177/0020852317751632
Abstract
This paper assesses the impact of New Public Management (NPM)-style reforms in European countries as perceived by top public sector officials. Using the COCOPS Top Executive Survey (20 European countries, N= 7,247), we look at the relationship between five key NPM reforms (downsizing, agencification, contracting out, customer orientation and flexible employment practices) and four dimensions of public sector performance: cost efficiency, service quality, policy coherence and coordination, and equal access to services. Structural equation modelling reveals that treating service users as customers and flexible employment are positively related to improvements on all four dimensions of performance. Contracting out and downsizing are both positively related to improved efficiency, but downsizing is also associated with worse service quality. The creation of autonomous agencies is unrelated to performance. This suggests that policy-makers seeking to modernise the public sector should prioritise managerial reforms within public organizations over large-scale structural transformations.
| Item Type: | Journal Article | ||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||||||
| Divisions: | Faculty of Social Sciences > Warwick Business School > International Centre for Governance & Public Management Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Public administration -- European Union countries, Downsizing of organizations -- European Union countries, Contracting out -- European Union countries, Job sharing -- European Union countries, Executives -- Attitudes -- European Union countries | ||||||||
| Journal or Publication Title: | International Review of Administrative Sciences | ||||||||
| Publisher: | Sage Publications Ltd. | ||||||||
| ISSN: | 0020-8523 | ||||||||
| Official Date: | September 2019 | ||||||||
| Dates: |
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| Volume: | 85 | ||||||||
| Number: | 3 | ||||||||
| Page Range: | pp. 399-418 | ||||||||
| DOI: | 10.1177/0020852317751632 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
| Funder: | Seventh Framework Programme (European Commission) (FP7) | ||||||||
| Grant number: | COCOPS – Coordinating for Cohesion in the Public Sector of the Future |
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