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Helpful advice and hidden expertize : pharmacy users’ experiences of community pharmacy accessibility
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Lindsey, Laura, Husband, Andy, Steed, Liz, Walton, Robert T. and Todd, Adam (2016) Helpful advice and hidden expertize : pharmacy users’ experiences of community pharmacy accessibility. Journal of Public Health, 39 (3). pp. 609-615. doi:10.1093/pubmed/fdw089 ISSN 1741-3842.
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Official URL: http://dx.doi.org/10.1093/pubmed/fdw089
Abstract
Background:
In recent years community pharmacies have emerged as strategically important settings to deliver services aimed at promoting public health. In order to develop evidence-based approaches to public health interventions that exploit the unique accessibility of community pharmacies, it is important to determine how people experience care in this context. This study, therefore, aimed to describe how care is perceived and experienced in community pharmacies with particular focus on community pharmacy access.
Methods:
In-depth semi-structured interviews were used to explore the perceptions and experiences’ of people using community pharmacies.
Results:
A total of 30 participants were interviewed. Themes specifically emerged in relation to community pharmacy access; these fell into four main categories: relationships; time; lack of awareness; and empowerment.
Conclusions:
The experience of developing a trusting relationship with the pharmacist is an important consideration in the context of community pharmacy accessibility. This could be an important consideration when a person uses a community pharmacy to access a public health service. There is also a perceived lack of awareness among the general public about the extended role of community pharmacy; this is a potential barrier toward people using them.
Item Type: | Journal Article | ||||||||
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Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences > Population, Evidence & Technologies (PET) Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
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Journal or Publication Title: | Journal of Public Health | ||||||||
Publisher: | Oxford University Press | ||||||||
ISSN: | 1741-3842 | ||||||||
Official Date: | 1 September 2016 | ||||||||
Dates: |
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Volume: | 39 | ||||||||
Number: | 3 | ||||||||
Page Range: | pp. 609-615 | ||||||||
DOI: | 10.1093/pubmed/fdw089 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Open Access (Creative Commons) |
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