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Performance measurement and management : a system of systems perspective
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Bourne, Mike, Franco-Santos, Monica, Micheli, Pietro and Pavlov, Andrey (2018) Performance measurement and management : a system of systems perspective. International Journal of Production Research , 56 (8). pp. 2788-2799. doi:10.1080/00207543.2017.1404159 ISSN 0020-7543.
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WRAP-performance-measurement-management-perspective-Pietro-2018.pdf - Accepted Version - Requires a PDF viewer. Download (730Kb) | Preview |
Official URL: http://dx.doi.org/10.1080/00207543.2017.1404159
Abstract
Despite changes in tools and practices, the conceptual foundations of performance measurement and management (PMM) are still predominantly rooted in control systems research. While PMM approaches have delivered significant organisational benefits, including creating alignment, supporting monitoring and control, and enabling prediction and optimisation of resource allocation, this paper argues that this paradigm is not capable of responding to increasingly complex and highly uncertain organisational environments. Drawing on ideas emerging in the literature on systems engineering and complex systems, we propose a novel perspective that considers PMM from a ‘system of systems’ (SoS) point of view, whose essential characteristics are autonomy, belonging, connectivity, diversity and emergence. After identifying the assumptions underpinning existing PMM approaches, we outline a SoS-based paradigm to PMM and conclude by articulating the main implications for the practice of PMM and setting out a research agenda.
| Item Type: | Journal Article | ||||||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||||
| Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Organizational effectiveness -- Measurement, Strategic planning, Resource allocation, Corporations -- Decision making | ||||||||
| Journal or Publication Title: | International Journal of Production Research | ||||||||
| Publisher: | Taylor & Francis Ltd. | ||||||||
| ISSN: | 0020-7543 | ||||||||
| Official Date: | 2018 | ||||||||
| Dates: |
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| Volume: | 56 | ||||||||
| Number: | 8 | ||||||||
| Page Range: | pp. 2788-2799 | ||||||||
| DOI: | 10.1080/00207543.2017.1404159 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
| Date of first compliant deposit: | 22 November 2017 | ||||||||
| Date of first compliant Open Access: | 20 November 2018 |
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