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Performance measurement and management : a system of systems perspective

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Bourne, Mike, Franco-Santos, Monica, Micheli, Pietro and Pavlov, Andrey (2018) Performance measurement and management : a system of systems perspective. International Journal of Production Research , 56 (8). pp. 2788-2799. doi:10.1080/00207543.2017.1404159 ISSN 0020-7543.

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Official URL: http://dx.doi.org/10.1080/00207543.2017.1404159

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Abstract

Despite changes in tools and practices, the conceptual foundations of performance measurement and management (PMM) are still predominantly rooted in control systems research. While PMM approaches have delivered significant organisational benefits, including creating alignment, supporting monitoring and control, and enabling prediction and optimisation of resource allocation, this paper argues that this paradigm is not capable of responding to increasingly complex and highly uncertain organisational environments. Drawing on ideas emerging in the literature on systems engineering and complex systems, we propose a novel perspective that considers PMM from a ‘system of systems’ (SoS) point of view, whose essential characteristics are autonomy, belonging, connectivity, diversity and emergence. After identifying the assumptions underpinning existing PMM approaches, we outline a SoS-based paradigm to PMM and conclude by articulating the main implications for the practice of PMM and setting out a research agenda.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Social Sciences > Warwick Business School > Operations Management
Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH): Organizational effectiveness -- Measurement, Strategic planning, Resource allocation, Corporations -- Decision making
Journal or Publication Title: International Journal of Production Research
Publisher: Taylor & Francis Ltd.
ISSN: 0020-7543
Official Date: 2018
Dates:
DateEvent
2018Published
20 November 2017Available
7 September 2017Accepted
Volume: 56
Number: 8
Page Range: pp. 2788-2799
DOI: 10.1080/00207543.2017.1404159
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Date of first compliant deposit: 22 November 2017
Date of first compliant Open Access: 20 November 2018

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