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Automated telephone communication systems may have the potential to play a positive role in healthcare
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Eccles, Abi and Atherton, Helen (2017) Automated telephone communication systems may have the potential to play a positive role in healthcare. Evidence Based Nursing, 21 (23). doi:10.1136/eb-2017-102707
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Official URL: http://dx.doi.org/10.1136/eb-2017-102707
Abstract
Recent years have seen communication technologies promoted as a route to improve access for patients and save resources in healthcare systems under strain.1 One such development is ATCS that are used instead of—or in conjunction with—telephone communication between patients and healthcare professionals. Rather than person-to-person communication, ATCS use computer-to-person communication to deliver voice messages to patients and/or collect health-related information from patients using touch tone keypads or voice recognition software. Unlike the use of the telephone for consultation …
| Item Type: | Journal Item | ||||||||
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| Subjects: | R Medicine > R Medicine (General) | ||||||||
| Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences > Social Science & Systems in Health (SSSH) Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
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| Library of Congress Subject Headings (LCSH): | Telephone in medicine, Systematic reviews (Medical research) | ||||||||
| Journal or Publication Title: | Evidence Based Nursing | ||||||||
| Publisher: | B M J Group | ||||||||
| ISSN: | 1367-6539 | ||||||||
| Official Date: | 19 December 2017 | ||||||||
| Dates: |
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| Volume: | 21 | ||||||||
| Number: | 23 | ||||||||
| DOI: | 10.1136/eb-2017-102707 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||||
| Description: | Commentary on: Posadzki P, Mastellos N, Ryan R, et al. Automated |
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| Date of first compliant deposit: | 7 December 2017 | ||||||||
| Date of first compliant Open Access: | 7 December 2017 |
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