Process improvement with vision: A financial services case study
UNSPECIFIED. (2003) Process improvement with vision: A financial services case study. SYSTEMIC PRACTICE AND ACTION RESEARCH, 16 (3). pp. 171-195. ISSN 1094-429XFull text not available from this repository.
This paper reviews some of the existing models for major process improvement and puts forward an overall framework for such a project. It considers the main reasons why operational change initiatives fail. A case study of process improvement in the financial services sector is used to illustrate the conclusions drawn. The critical role of vision in successful operational change is discussed.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Journal or Publication Title:||SYSTEMIC PRACTICE AND ACTION RESEARCH|
|Publisher:||KLUWER ACADEMIC/PLENUM PUBL|
|Official Date:||June 2003|
|Number of Pages:||25|
|Page Range:||pp. 171-195|
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