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Process improvement with vision: A financial services case study
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UNSPECIFIED (2003) Process improvement with vision: A financial services case study. SYSTEMIC PRACTICE AND ACTION RESEARCH, 16 (3). pp. 171-195. ISSN 1094-429X
Full text not available from this repository.Abstract
This paper reviews some of the existing models for major process improvement and puts forward an overall framework for such a project. It considers the main reasons why operational change initiatives fail. A case study of process improvement in the financial services sector is used to illustrate the conclusions drawn. The critical role of vision in successful operational change is discussed.
| Item Type: | Journal Article |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Journal or Publication Title: | SYSTEMIC PRACTICE AND ACTION RESEARCH |
| Publisher: | KLUWER ACADEMIC/PLENUM PUBL |
| ISSN: | 1094-429X |
| Date: | June 2003 |
| Volume: | 16 |
| Number: | 3 |
| Number of Pages: | 25 |
| Page Range: | pp. 171-195 |
| Publication Status: | Published |
| URI: | http://wrap.warwick.ac.uk/id/eprint/9703 |
Data sourced from Thomson Reuters' Web of Knowledge
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