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Advancing performance measurement theory by focusing on subjects : lessons from the measurement of social value
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Beer, Haley and Micheli, Pietro (2018) Advancing performance measurement theory by focusing on subjects : lessons from the measurement of social value. International Journal of Management Reviews, 20 (3). pp. 755-771. doi:10.1111/ijmr.12175 ISSN 1460-8545.
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Official URL: https://doi.org/10.1111/ijmr.12175
Abstract
Performance measurement and management (PMM) researchers have recently called for a closer inspection of social controls – the cultural and behavioural aspects of PMM inside organisations – as a complement to longstanding inquiries into technical controls – the rational and structural processes that enable measurement. We address this call by first reviewing the principal findings obtained in the field of social value measurement (SVM), which focuses on the measurement of how and to what extent individuals and groups perceive and realise subjective changes (i.e., in knowledge, access, health, etc.) from interactions with organisations. Subsequently, we distil the main characteristics of SVM research (i.e., the basic conceptualisations, stated purposes and normative principles). We find that SVM tends to highlight the importance of individual and group wellbeing and welfare, aims to understand how organisational actions influence these conditions, and focuses upon individuals’ lived experiences of measuring or being measured. In comparison, PMM research concentrates on technical controls, mainly relies on notions of systems and structured processes, and assumes people’s behaviours are impacted by measures, but does not fully explore their responses. We argue that to properly acknowledge and integrate social aspects of PMM into research and practice, subjects – with their thoughts, emotions and experiences – should be included more explicitly in future studies and theorisations.
Item Type: | Journal Article | ||||||||
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Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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Journal or Publication Title: | International Journal of Management Reviews | ||||||||
Publisher: | Blackwell Publishing | ||||||||
ISSN: | 1460-8545 | ||||||||
Official Date: | July 2018 | ||||||||
Dates: |
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Volume: | 20 | ||||||||
Number: | 3 | ||||||||
Page Range: | pp. 755-771 | ||||||||
DOI: | 10.1111/ijmr.12175 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||||
Date of first compliant deposit: | 11 January 2018 | ||||||||
Date of first compliant Open Access: | 2 July 2020 | ||||||||
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