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(Re) defining salesperson motivation : current status, main challenges, and research directions

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Khusainova, Rushana, de Jong, Ad, Lee, Nick, Marshall, Greg W. and Rudd, John M. (2018) (Re) defining salesperson motivation : current status, main challenges, and research directions. Journal of Personal Selling & Sales Management, 38 (1). pp. 2-29. doi:10.1080/08853134.2017.1415761

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Official URL: https://doi.org/10.1080/08853134.2017.1415761

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Abstract

The construct of motivation is one of the central themes in selling and sales management research. Yet, to-date no review article exists that surveys the construct (both from an extrinsic and intrinsic motivation context), critically evaluates its current status, examines various key challenges apparent from the extant research, and suggests new research opportunities based on a thorough review of past work. The authors explore how motivation is defined, major theories underpinning motivation, how motivation has historically been measured, and key methodologies used over time. In addition, attention is given to principal drivers and outcomes of salesperson motivation. A summarizing appendix of key articles in salesperson motivation is provided.

Item Type: Journal Article
Subjects: H Social Sciences > HF Commerce
Divisions: Faculty of Social Sciences > Warwick Business School > Marketing Group
Faculty of Social Sciences > Warwick Business School
SWORD Depositor: Library Publications Router
Library of Congress Subject Headings (LCSH): Sales personnel, Sales management
Journal or Publication Title: Journal of Personal Selling & Sales Management
Publisher: Informa UK Limited
ISSN: 1557-7813
Official Date: 17 January 2018
Dates:
DateEvent
17 January 2018Published
7 December 2017Accepted
Volume: 38
Number: 1
Page Range: pp. 2-29
DOI: 10.1080/08853134.2017.1415761
Status: Peer Reviewed
Publication Status: Published
Reuse Statement (publisher, data, author rights): ** From Crossref via Jisc Publications Router.
Access rights to Published version: Restricted or Subscription Access

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