UNSPECIFIED. (2003) Relationships, the role of individuals and knowledge flows in the internationalisation of service firms. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 14 (1). pp. 7-35. ISSN 0956-4233

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Abstract

This article develops a new conceptual model of knowledge flows within international service firms. Our model takes explicit account of the critical role of relationships and the individual as being central to the process of knowledge transfer for service firms. The model is then validated with data collected from five international service firms using critical event analysis techniques. The findings reinforce our contention that the individual plays a critical role in the process of knowledge transfer and that relationships form an integral part of this process. The implications of this finding are also discussed.

Item Type:	Journal Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Journal or Publication Title:	INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT
Publisher:	EMERALD
ISSN:	0956-4233
Date:	2003
Volume:	14
Number:	1
Number of Pages:	29
Page Range:	pp. 7-35
Identification Number:	10.1108/09564230310465976
Publication Status:	Published
URI:	http://wrap.warwick.ac.uk/id/eprint/9834

Data sourced from Thomson Reuters' Web of Knowledge

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