?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.issue=3&rft.volume=47&rft.date=March+2000&rft.issn=0148-2963&rft.atitle=Customer+satisfaction+cues+to+support+market+segmentation+and+explain+switching+behavior&rft.title=JOURNAL+OF+BUSINESS+RESEARCH&rft.pages=191-207&rft.genre=article