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Soft with a hard centre: discrete-event simulation in facilitation
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UNSPECIFIED (2001) Soft with a hard centre: discrete-event simulation in facilitation. In: Annual Conference of the Operational-Research-Society, SWANSEA, WALES, SEP 12-14, 2000. Published in: JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY, 52 (8). pp. 905-915. ISSN 0160-5682.
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Abstract
Discrete event simulation is normally described as a 'hard' OR technique. This may not however, always be the case. An example of a simulation of a user support helpline is described which, it is argued, has many of the traits of a 'soft' OR intervention. In particular, the study involved a facilitated discussion around a simulation model about possible improvements to a problem situation. The nature of the intervention is considered from both a methodological and paradigmatic perspective, and conclusions are drawn about where the intervention lies on a 'hard' to 'soft' continuum. It is argued that 'soft' issues need to be subsumed into the prescribed methodology for discrete-event simulation.
Item Type: | Conference Item (UNSPECIFIED) | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||
Journal or Publication Title: | JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY | ||||
Publisher: | PALGRAVE PUBLISHERS LTD | ||||
ISSN: | 0160-5682 | ||||
Official Date: | August 2001 | ||||
Dates: |
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Volume: | 52 | ||||
Number: | 8 | ||||
Number of Pages: | 11 | ||||
Page Range: | pp. 905-915 | ||||
Publication Status: | Published | ||||
Title of Event: | Annual Conference of the Operational-Research-Society | ||||
Location of Event: | SWANSEA, WALES | ||||
Date(s) of Event: | SEP 12-14, 2000 |
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