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A multivocal and multilevel institutionalist perspective to analyze information technology-enabled change in the public service in Africa
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Bernardi, Roberta (2008) A multivocal and multilevel institutionalist perspective to analyze information technology-enabled change in the public service in Africa. In: International Working Conference on Information Technology in the Service Economy - Challenges and Possibilities for the 21st Century, Ryerson Univ, Toronto, Canada, Aug 10-13, 2008. Published in: IFIP- International Federation for Information Processing, Vol.267 pp. 271-280. ISBN 978-0-387-09767-1. doi:10.1007/978-0-387-09768-8_19 ISSN 1571-5736.
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Abstract
The research adopts a multivocal and multilevel institutionalist perspective to analyze information technology-enabled change into the structures of the public service in Africa as reflected in changes of practices around information processing. Information systems scripts and guidelines are considered as vocal to new logics of public service (e.g., new public management) imported into the local setting through international public sector reforms. The research will focus on the micro or agent level as the locus of institutional change. Here, formal structures planned at the policy (Macro) and organizational level (meso) are modified through sensemaking as users change there is and information processing practices in order to seek realignment between competing logics embedded in new and old public administration models. The analysis will be undertaken based on a case study of the Ministry of Health in Kenya. The research will provide new insights into the implications of institutional mechanisms for the integration of new IT-enabled service models in the public sector of developing countries.
Item Type: | Conference Item (UNSPECIFIED) | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management J Political Science > JQ Political institutions (Asia, Africa, Australia, Pacific Area, etc.) Q Science > QA Mathematics > QA76 Electronic computers. Computer science. Computer software |
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Divisions: | Faculty of Social Sciences > Warwick Business School > Information Systems & Management Faculty of Social Sciences > Warwick Business School |
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Library of Congress Subject Headings (LCSH): | Information technology -- Africa, Information technology -- Social aspects -- Africa, Civil service -- Africa, Public administration -- Technological innovations -- Africa | ||||
Journal or Publication Title: | IFIP- International Federation for Information Processing | ||||
Publisher: | Springer New York LLC | ||||
ISBN: | 978-0-387-09767-1 | ||||
ISSN: | 1571-5736 | ||||
Editor: | Barrett, M and Davidson, E and Middleton, C and DeGross, JI | ||||
Official Date: | 2008 | ||||
Dates: |
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Volume: | Vol.267 | ||||
Number of Pages: | 10 | ||||
Page Range: | pp. 271-280 | ||||
DOI: | 10.1007/978-0-387-09768-8_19 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
Title of Event: | International Working Conference on Information Technology in the Service Economy - Challenges and Possibilities for the 21st Century | ||||
Type of Event: | Conference | ||||
Location of Event: | Ryerson Univ, Toronto, Canada | ||||
Date(s) of Event: | Aug 10-13, 2008 |
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