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Service operations management : improving service delivery
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Johnston, Robert and Clark, Graham (2008) Service operations management : improving service delivery. Harlow: Financial Times Prentice Hall. ISBN 9781405847322
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Official URL: http://webcat.warwick.ac.uk/record=b2219955
Abstract
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Item Type: | Book | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management | ||||
Publisher: | Financial Times Prentice Hall | ||||
Place of Publication: | Harlow | ||||
ISBN: | 9781405847322 | ||||
Official Date: | 2008 | ||||
Dates: |
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Number of Pages: | 533 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Description: | 3rd edtion |
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