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Service systems of co-created value: the future of customer-centricity?
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Ng, Irene C. L. (2010) Service systems of co-created value: the future of customer-centricity? [Online]. (http://www.mycustomer.com/topic/customer-experienc...). http://www.mycustomer.com/topic/customer-experience/: .
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Official URL: http://www.mycustomer.com/topic/customer-experienc...
Abstract
Does the future reside in a service system of resources proposed, consumed and value co-created by a web of stakeholders, including customers themselves? Irene Ng believes so.
Item Type: | Digital Scholarly Resource | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TA Engineering (General). Civil engineering (General) |
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Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||
Place of Publication: | http://www.mycustomer.com/topic/customer-experience/ | ||||
Official Date: | 22 July 2010 | ||||
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Publication Status: | Published | ||||
Media of Output (format): | Blog Contribution | ||||
Access rights to Published version: | Open Access (Creative Commons) |
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