Muhammad, Muhd Rosydi (2014) Managing successful e-government implementation : case of E-Syariah in Malaysia. PhD thesis, University of Warwick.
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Abstract
Studies of e-government have shown how strategic use of e-government systems helps government agencies to improve public service delivery and gain more efficient governance. The success of this initiative is seen to be dependent upon the role of government’s key implementation tasks in managing alignment between the organizational, technological and human-related factors; which ultimately lead to improved delivery of public service. However, very little work has been carried out to understand the issue. This study helps to fill this gap in the important research area by investigating the role of government’s key implementation tasks in managing alignment for improved delivery of judicial service. This exploratory qualitative research carried out an in-depth case study of the implementation of E-Syariah system within different Syariah Court Offices in a state in Malaysia namely Kelantan. By analyzing the collected data from the case, findings were drawn up in which it confirms the existing literature that government’s key implementation tasks play a significant role in the successful implementation of E-Syariah. New government’s key task emerged from the case data – (i) informing values of ICT, (ii) inculcating inner-connection to Islamic values and (iii) establishing collaborative relationships between government agencies through central coordination approach. An insight into the case uncovers enabling roles of these key implementation tasks for organization – human dimension, human-technology dimension and technology-organization dimension. This study also discusses the implication of improved delivery of judicial service to good governance in light of the following identified attributes; efficiency and effectiveness, transparency and empowerment. In summary, this research extends our theoretical underpinning of the role of government’s key implementation tasks in managing alignment for improved delivery of public service; and provides useful insights for public officials (e.g. top management, policy-makers) in managing e-government implementation.
| Item Type: | Thesis [via Doctoral College] (PhD) |
|---|---|
| Subjects: | J Political Science > JQ Political institutions (Asia, Africa, Australia, Pacific Area, etc.) |
| Library of Congress Subject Headings (LCSH): | Malaysia. Syariah Court, Internet in public administration -- Malaysia, Public administration -- Technological innovations -- Malaysia |
| Official Date: | December 2014 |
| Dates: | Date Event December 2014 Submitted |
| Institution: | University of Warwick |
| Theses Department: | Warwick Business School |
| Thesis Type: | PhD |
| Publication Status: | Unpublished |
| Format of File: | |
| Extent: | 328 leaves : illustrations |
| Language: | eng |
| URI: | https://wrap.warwick.ac.uk/88786/ |
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