Yang, Shanshan and Stansfield, Kim (2022) AI chatbot for educational service improvement in the post-pandemic era : a case study prototype for supporting digital reading list. In: IC4E 2022: 2022 13th International Conference on E-Education, E-Business, E-Management, and E-Learning (IC4E), Tokyo, Japan, 14-17 Jan 2022 pp. 24-29. ISBN 9781450387187. doi:10.1145/3514262.3514289

Yang, Shanshan, (Researcher in computer science) and Evans, Chris (2019) Opportunities and challenges in using AI Chatbots in Higher Education. In: The 3rd International Conference on Education and E-Learning (ICEEL 2019), Barcelona, Spain, 5-7 Nov 2019. Published in: Proceedings of the 2019 3rd International Conference on Education and E-Learning pp. 79-83. ISBN 9781450372251. doi:10.1145/3371647.3371659

Yang, Shanshan, (Researcher in computer science) (2012) An effective services framework for sharing educational resources. PhD thesis, University of Warwick.

Yang, Shanshan, (Researcher in computer science), Joy, Mike and Nurse, Jason R. C. (2011) Experiences on sharing e-learning resources using service technologies. In: 14th IASTED International Conference on Computers and Advanced Technology in Education (CATE 2011), Cambridge, UK, 11-13 July 2011 pp. 283-289. doi:10.2316/P.2011.734-060

Yang, Shanshan, (Researcher in computer science), Joy, Mike and Laine, Teemu (2011) An educational services architecture to share e-learning resources. In: 3rd International Conference on Computer Supported Education (CSEDU2011), Noordwijkerhout, Netherlands, 06-08 May 2011 pp. 372-375. (Unpublished)

Yang, Shanshan, (Researcher in computer science) and Joy, Mike (2010) Service advertisement and discovery. In: Griffiths, Nathan and Chao, K. -M., (eds.) Agent-based service-oriented computing. London: Springer, pp. 21-46. ISBN 9781849960403

Yang, Shanshan, (Researcher in computer science) and Joy, Mike (2009) Designing e-learning services : a case study. International Journal of Advanced Corporate Learning (iJAC), Volume 2 (Number 4). pp. 35-43. doi:10.3991/ijac.v2i4.1061 ISSN 1867-5565.

Yang, Shanshan, (Researcher in computer science) and Joy, Mike (2009) Designing e-learning services. In: International Conference on E-learning in the Workplace (ICELW 2009), New York, 10-12 Jun 2009 (Unpublished)

Yang, Shanshan, (Researcher in computer science) and Joy, Mike (2008) SOA services in higher education. In: 7th WSEAS International Conference on Education and Educational Technology, Venice, Italy, 21-23 Nov 2008 (Unpublished)

Yang, Shanshan, (Researcher in computer science) and Joy, Mike (2007) Approaches for learning prolog programming. Italics, Volume 6 (Number 4). pp. 88-107. ISSN 1473-7507.

Yang, Shanshan, (Researcher in computer science) and Joy, Mike (2006) Approaches for teaching prolog to beginners. In: 7th Annual Conference of the HEA Network for Information and Computer Sciences, Dublin, Eire, 29-31 Aug 2006 pp. 106-110.