Batista, Luciano, Davis‐Poynter, Simon, Ng, Irene C. L. and Maull, Roger (2013) Transformation of provider and customer organisations to achieve co‐capability in outcome‐based contracts : a viable service systems approach. Working Paper. Coventry: WMG. (WMG Service Systems Research Group Working Paper Series, Volume 13).

Smith, Laura A., Ng, Irene C. L. and Maull, Roger. (2012) The three value proposition cycles of equipment-based service. Production Planning & Control, Vol.23 (No.7). pp. 553-570. ISSN 0953-7287

Ng, Irene C. L., Badinelli, Ralph D., Polese, Francesco, Di Nauta, Primiano, Löbler, Helge and Halliday, Sue, Professor. (2012) S-D logic research directions and opportunities : the perspective of systems, complexity and engineering. Marketing Theory, Vol.12 (No.2). pp. 213-217. ISSN 1470-5931

Badinelli, Ralph D., Barile, Sergio, Ng, Irene C. L., Polese, Francesco, Saviano, Marialuisa and Di Nauta, Primiano (2012) Viable service systems and decision making in service management. Working Paper. Coventry: Warwick Manufacturing Group. (WMG Service Systems Research Group Working Paper Series, Vol.08/12).

Ponsignon, Frederic and Ng, Irene C. L. (2012) Axios: end-to-end decision support tool for innovation. In: Schultz, Carsten and Ganz, Walter and Satzger, Gerhard, (eds.) Methods in Service Innovation - Current Trends and Future Perspectives. Stuttgart, Germany: Fraunhofer Verlag. ISBN 9783839603604

Ng, Irene C. L., Guo, Lei and Ding, Yi (2012) Continuing use of information technology as value co-creation : the role of contextual variety and means drivenness. Working Paper. Coventry: Warwick Manufacturing Group. (Service Systems Research Group Working Paper Series, Vol.2012).

Ng, Irene C. L. and Briscoe, Gerard (2012) Value, variety and viability : new business models for co-creation in outcome-based contracts. Working Paper. Coventry: Warwick Manufacturing Group. (Service Systems Research Group Working Paper Series, Vol.2012).

Ng, Irene C. L., Ding, Xin and Yip, Nick (2012) Outcome-based contracts as a new business model : the role of partnership and value-driven relational assets. Working Paper. Coventry: Warwick Manufacturing Group. (Service Systems Research Group Working Paper Series, Vol.2012).

Ng, Irene C. L., Parry, Glenn, Smith, Laura A., Maull, Roger and Briscoe, Gerard (2012) Transitioning from a goods-dominant to a service-dominant logic : visualising the value proposition of Rolls-Royce. Working Paper. Coventry, U.K.: Warwick Manufacturing Group. (Service Systems Research Group Working Paper Series, Vol.2012).

Ng, Irene C. L., Parry, Glenn, Davies, Stephen M. and Lim, Wai Mun (2012) Going with the flow : a systems approach to how an Academic Health Science Centre creates value through collaboration. London: Advanced Institute of Management Research (AIM). (AIM Executive Briefing.

Ng, Irene C. L., Vargo, Stephen L., 1945- and Smith, Laura A. (2012) Reconceptualising service through a service-dominant logic. Working Paper. Coventry: Warwick Manufacturing Group. (Service Systems Research Group Working Paper Series, Vol.2012).

Andreu, Luisa, Ng, Irene C. L., Maull, Roger and Shadbolt, Warren. (2012) Reducing the fear of crime in a community as a complex service system : the case of London Borough of Sutton. European Management Journal, Vol.30 (No.5). pp. 410-417. ISSN 0263-2373

Smith, Laura A. and Ng, Irene C. L. (2012) Service systems for value co-creation. Working Paper. Coventry: Warwick Manufacturing Group. (Service Systems Research Group Working Paper Series, Vol.2012).

Smith, Laura A., Maull, Roger and Ng, Irene C. L. (2012) Servitization and operations management : a service-dominant logic approach. Working Paper. Coventry: WMG. (WMG Service Systems Research Group Working Paper Series, Vol.2012).

Ng, Irene C. L. and Andreu, Luisa. (2012) Special issue : research perspectives in the management of complex service systems. European Management Journal, Vol.30 (No.5). pp. 405-409. ISSN 0263-2373

Ng, Irene C. L. and Smith, Laura A. (2012) An integrative framework of value. In: Vargo, Stephen L., 1945- and Lusch, Robert F., (eds.) Special Issue – Toward a Better Understanding of the Role of Value in Markets and Marketing (Review of Marketing Research). London: Emerald Group Publishing Limited, pp. 207-243. ISBN 9781780529127

Guo, Lei and Ng, Irene C. L. (2011) Behaviour transformation: an examination of relational governance in complex engineering service. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 2 . London, U.K.: Springer Verlag London Ltd., pp. 163-179. ISBN 978-0-85729-188-2

Ng, Irene C. L., Parry, Glenn, Maull, Roger and McFarlane, Duncan (2011) Complex engineering service systems: a grand challenge. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 5 . London, U.K.: Springer Verlag London Ltd., pp. 439-454. ISBN 978-0-85729-188-2

Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, eds. (2011) Complex engineering service systems: concepts and research. Decision Engineering, Part 1-5 . London, U.K.: Springer Verlag London Ltd.. ISBN 978-0-85729-188-2

Ng, Irene C. L., Nudurupati, Sai and Williams, Jason (2011) Redefining organisational capability for value co-creation in complex engineering service systems. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 2 . London, U.K.: Springer Verlag London Ltd., pp. 109-128. ISBN 978-0-85729-188-2

Ng, Irene C. L., Parry, Glenn, McFarlane, Duncan and Tasker, Paul (2011) Towards a core integrative framework for complex engineering service systems. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 1 . London, U.K.: Springer Verlag London Ltd., pp. 1-19. ISBN 978-0-85729-188-2

Ng, Irene C. L., Maull, Roger and Smith, Laura A. (2011) Embedding the new discipline of service science. In: Demirkan, Haluk and Spohrer, James C. and Krishna, Vikas, (eds.) The Science of Service Systems. Service Science: Research and Innovations in the Service Economy . New York, NY, U.S.A.: Springer New York LLC, pp. 13-35. ISBN 978-1-4419-8269-8

Guo, Lei and Ng, Irene C. L.. (2011) The co-production of equipment-based services: an interpersonal approach. European Management Journal, Vol.29 (No.1). pp. 43-50. ISSN 0263-2373

Ng, Irene C. L. and Yip, Nick K. T.. (2011) Mechanism design in an integrated approach towards revenue management: the case of Empress Cruise Lines. The Service Industries Journal, Vol.31 (No.3). pp. 469-482. ISSN 0264-2069

Ng, Irene C. L. (2010) Service systems of co-created value: the future of customer-centricity? [Online]. (http://www.mycustomer.com/topic/customer-experienc...). http://www.mycustomer.com/topic/customer-experience/: .

Ng, Irene C. L. (2010) Editorial: special issue on pricing and revenue models in the new service economy. Journal of Revenue and Pricing Management, Vol.9 (No.3). pp. 195-197. ISSN 1476-6930

Ng, Irene C. L.. (2010) The future of pricing and revenue models. Journal of Revenue and Pricing Management, Vol.9 (No.3). pp. 276-281. ISSN 1476-6930

Ng, Irene C. L. and Nudurupati, Sai. (2010) Outcome-based service contracts in the defence industry – mitigating the challenges. Journal of Service Management, Vol.21 (No.5). pp. 656-674. ISSN 1757-5818

Ng, Irene C. L.. (2010) Value and systems perspectives in combining human and automated services: commentary on "seven challenges to combining human and automated service". Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, Vol.27 (No.1). pp. 81-84. ISSN 0825-0383

Ng, Irene C. L., Maull, Roger and Yip, Nick K. T.. (2009) Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. European Management Journal, Vol.27 (No.6). pp. 377-387. ISSN 0263-2373

Ng, Irene C. L. (2009) How do consumers perceive value and price: understanding value-based pricing. [Online]. (http://hstalks.com/lib.php?t=HST93.2224_1_3&c=250). London, U.K.: Henry Stewart Talks.

Haynes, Kathryn, Battisti, Giuliana, Blackmon, Kate, Grugulis, Irena, Ng, Irene C. L. and Spring, Martin (2009) Response from AIM service fellows cohort on "strengthening EU services" by Department of Business, Enterprise and Regulatory Reform. London, U.K.: Advanced Institute of Management Research. (Advanced Institute of Management (AIM) Research Working Paper Series.

Ng, Irene C. L. and Yip, Nick K. T. (2009) Identifying risk and its impact on contracting through a benefit based-model framework in business to business contracting: case of the defence industry. In: 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, Cranfield, U.K., Apr 1-2, 2009. Published in: Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference pp. 207-215.

Ng, Irene C. L. and Maull, Roger (2009) Embedding the new discipline of service science: a service science research agenda. In: IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09), Chicago, IL, U.S.A., Jul 22-24, 2009. Published in: Proceedings of the IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09) pp. 68-73.

Butterfield, Joe, Ng, Irene C. L., Roy, Rajkumar and McEwan, William (2009) Enabling value co-production in the provision of support service engineering solutions using digital manufacturing methods. In: Winter Simulation Conference 2009, Austin, TX, U.S.A., 13-16 Dec 2009 . Published in: Proceedings of the Winter Simulation Conference 2009 pp. 3009-3022.

Ng, Irene C. L., Williams, Jason and Neely, Andy (2009) Outcome-based contracting: changing the boundaries of B2B customer relationships: an executive briefing. London, U.K.: Advanced Institute of Management Research. (Advanced Institute of Management (AIM) Research Executive Briefing Series.

Ng, Irene C. L. (2009) Outcome-based contracts as an economic driver for service-dominant logic in complex service systems. In: 18th Annual Frontiers in Service Conference, Honolulu, HI, U.S.A., Oct 29 - Nov 1, 2009 (Unpublished)

Guo, Lei and Ng, Irene C. L. (2009) Salesperson’s motivations for cultivating customer relationships. In: 9th International Conference on Relationship Marketing , Freie Universität, Berlin, Germany, Sep 29 - Oct 1st, 2009. Published in: Proceedings of the 9th International Conference on Relationship Marketing

Wild, Peter, McFarlane, Duncan and Ng, Irene C. L. (2009) Taming the ecology of transdisciplinary services research: combining, strategic, tactical, and operational views in integrative services research. In: 18th Annual Frontiers in Service Conference, Honolulu, HI, U.S.A., Oct 29 - Nov 1, 2009 (Unpublished)

Ng, Irene C. L.. (2009) A demand-based model for the advance and spot pricing of services. Journal of Product & Brand Management, Vol.18 (No.7). pp. 517-528. ISSN 1061-0421

Ng, Irene C. L. (2008) Service innovation and the role of science, technology, engineering and mathematics: ten challenges for industry, academia and government. Exeter, U.K.: Centre for Service Research, University of Exeter Business School..