Journal Article

Lu, Dawei, Betts, Alan and Croom, Simon (2012) Re-investigating business excellence : values, measures and a framework. Total Quality Management & Business Excellence, Vol.22 (No.12). pp. 1263-1276. doi:10.1080/14783363.2011.631336

Betts, Alan, Croom, Simon and Lu, Dawei (2011) Benchmark to escape from Lake Wobegon. Benchmarking: An International Journal, Vol.18 (No.5). pp. 733-744. doi:10.1108/14635771111166848

Conference Item

Lu, Dawei, Betts, Alan and Croom, Simon (2009) Re-investigating operational performance measure through World Class Diamond model. In: 16th International Annual EurOMA Conference, Gothenburg, Sweden, Jun 14-17, 2009

Croom, Simon, Lu, Dawei and Betts, Alan (2009) Understanding what 'world class' looks like : a conceptual discussion. In: 16th International Annual EurOMA Conference, Gothenburg, Sweden, 14th-17th June. Published in: Proceedings of the 16th EurOMA 2009 Conference, Gothenburg, Sweden

Baglieri, Enzo, Secchi, Raffaele and Croom, Simon (2007) Exploring the impact of a supplier portal on the buyer-supplier relationship. The case of Ferrari Auto. In: Annual IMP 2006 Conference, Milan, Italy, 2006. Published in: Industrial Marketing Management, Vol.36 (No.7). pp. 1010-1017. ISSN 0019-8501. doi:10.1016/j.indmarman.2007.06.005