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Number of items: 44.
Journal Article
Benson, Michael Christopher, Glanfield, Keith, Hirst, Craig and Wakenshaw, Susan Y. L. (2023) Service-dominant logic : reframing category captainship and retailer category management. International Journal of Retail & Distribution Management, 52 (2). pp. 149-167. doi:10.1108/IJRDM-12-2021-0618 ISSN 0959-0552.
Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2017) The Internet-of-Things : review and research directions. International Journal of Research in Marketing, 34 (1). pp. 3-21. doi:10.1016/j.ijresmar.2016.11.003 ISSN 0167-8116.
Perera, Charith, Wakenshaw, Susan Y. L., Baarslag, Tim, Haddadi, Hamed, Bandara, Arosha, Mortier, Richard, Crabtree, Andy, Ng, Irene C. L., McAuley, Derek and Crowcroft, Jon (2017) Valorising the IoT databox : creating value for everyone. Transactions on Emerging Telecommunications Technologies, 28 (1). e3125. ISSN 2161-3915.
Woodruffe-Burton, Helen and Wakenshaw, Susan Y. L. (2011) Revisiting experiential values of shopping: consumers' self and identity. Marketing Intelligence & Planning, 29 (1). pp. 69-85. doi:10.1108/02634501111102760 ISSN 0263-4503.
Book Item
Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2018) Service ecosystems : a timely worldview for a connected, digital and data-driven economy. In: Vargo, Stephen L. and Lusch, Robert F. , (eds.) The SAGE Handbook of Service-Dominant Logic. Research Methods & Evaluation . London: Sage Publications Ltd., pp. 199-213. ISBN 9781526402837
Ng, Irene C. L., Maglio, Paul, Spohrer, Jim and Wakenshaw, Susan Y. L. (2018) The study of service : from systems to ecosystems to ecology. In: Vargo, Stephen L. and Lusch, Robert F. , (eds.) The SAGE Handbook of Service-Dominant Logic. Research Methods & Evaluation . London: Sage Publications Ltd., pp. 230-240. ISBN 9781526402837
Conference Item
Wakenshaw, Susan Y. L., Maple, Carsten, Schraefel, MC, Gomer, Richard and Ghirardello, Kevin (2018) Mechanisms for meaningful consent in internet of things living in the internet of things. In: Living in the Internet of Things: Cybersecurity of the IoT - 2018, IET London, Savoy Place, 28-29 Mar 2018 ISBN 9781785618437.
Dixon, M., Wakenshaw, Susan Y. L., Ng, Irene C. L. and Maple, Carsten (2017) Consumer perceived vulnerability, privacy calculus and information disclosure : an empirical investigation in retailer loyalty program. In: Naples Forum on Service, Sorrento, Italy, 6-9 Jun 2017. Published in: Proceedings of the 5th Naples Forum on Service : Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda ISBN 9788892667570.
Ng, Irene C. L., Wakenshaw, Susan Y. L. and Ma, Xiao (2017) Creating a primary market for personal data: exchange in an era of IoT : the HAT. In: International Research Symposium on Service Excellence in Management (QUIS), Porto, Portugal, 12-15 June 2017
Wakenshaw, Susan Y. L. and Ng, Irene C. L. (2017) Engineering a personal data market : Hub of All Things (HAT). In: Naples Forum on Service, Sorrento, Italy, 6-9 Jun 2017. Published in: Proceedings of the 5th Naples Forum on Service : Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda ISBN 9788892667570.
Ng, Irene C. L., Wakenshaw, Susan Y. L. and Taillard, Marie (2017) Hub of All Things : creating a shared purpose service ecosystem. In: 26th Frontiers in Service Conference 2017, Fordham University, New York, 22-25 June 2017 (Unpublished)
Wakenshaw, Susan Y. L., Masi, Donato, Micillo, Rosario, Godsell, Janet and Maple, Carsten (2017) The Internet of Thingsβ potential to achieve supply chain integration : a case study. In: 21st Annual CIM Symposium - Globalisation 2.0, Cambridge, UK, 28-29 Sep 2017. Published in: Proceedings 21st Cambridge International Manufacturing Symposium. Globalisation 2.0 : Rethinking supply chains in the new technological and political landscape pp. 147-157.
Wakenshaw, Susan Y. L., Maple, Carsten, Chen, Daqiang and Micillo, Rosario (2017) An IoT-enabled supply chain integration framework : empirical case studies. In: 15th International Conference on Manufacturing Research (ICMR 2017), London, UK, 5-7 Sep 2017. Published in: Advances in Manufacturing Technology XXXI, 6 pp. 263-268. ISBN 9781614997917 .
Wakenshaw, Susan Y. L., Dhamotharan, Lalitha, Ignatius, Joshua, Ng, Irene C. L., Ma, Xiao, Chen, Daqiang and Maple, Carsten (2017) Privacy, vulnerability, and willingness to share : an empirical investigation using latent growth curve model. In: Data for Policy Conference, London, UK, 6-7 Sep 2017
Ma, Xiao, Bal, Jay, Wakenshaw, Susan Y. L. and Issa, Ahmad (2016) Co-creation of value in service assemblage & service innovation. In: 25th annual Frontiers in Service Conference, Bergen, Norway, 23-26 June 2016
Wakenshaw, Susan Y. L. and Ma, Xiao (2016) Consumer relationships in service systems. In: 5th Forum on Markets and Marketing, Venice, Italy, 13-16 June 2016. Published in: 5th Forum on Markets and Marketing : Conference Proceedings
Dixon, Michael, Ng, Irene C. L., Wakenshaw, Susan Y. L. and Ma, Xiao (2016) Control and trusts mechanisms in addressing vulnerability for the design of business and economic models. In: 2016 Annual Meeting of the Decision Science Institute, Austin, Texas, USA, 19-22 Nov 2016
Ng, Irene and Wakenshaw, Susan Y. L. (2016) The Internet-of-Things : review and research directions. In: 14th International Research Conference in Service Management, La Londe les Maures, France, 31 May - 3 June 2016
Wakenshaw, Susan Y. L. and Ma, Xiao (2016) Social representations of value : an empirical investigation. In: 10th International Workshop on Value Modeling and Business Ontologies, Trento, Italy, 10-11 March 2016
Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2015) Engineering a platform for personal data as a service : the economic model for the HAT (hub of all things). In: The 2015 Naples Forum on Service, Napoli, Italy, 9-12 Jun 2015. Published in: The 2015 Naples Forum on Service Service : dominant logic, network and systems theory and service science
Wakenshaw, Susan Y. L., Ma, Xiao and Ng, Irene C. L. (2015) Serving contexts in a value creating ecosystem. In: 14th International Research Symposium on Service Excellence in Management (QUIS14), Shanghai, China, 18-21 June 2015
Ng, Irene C. L., Philips, L., Wakenshaw, Susan Y. L. and Crowcroft, J. (2015) Towards a theory of human-data interaction (HDI) : the DARVIS model of data as a really very intelligent service. In: The 3rd international conference on Serviceology (ICServ 2015), San Jose, CA, USA, 7-9 July 2015
Ma, Xiao, Wakenshaw, Susan Y. L. and Ng, Irene C. L. (2015) Towards an ecosystem of digital services : an empirical study on Internet of Things and Sensor as a Service. In: 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9-12 July 2015
Wakenshaw, Susan Y. L. (2015) The role of cognition and affect in customer satisfaction judgment. In: 14th International Research Symposium on Service Excellence in Management (QUIS14), Shanghai, China, 18-21 June 2015
Wakenshaw, Susan Y. L., Ng, Irene C. L., Venters, Will, Brown, Kevin M., Lloyd, Ashley D., Pym, David, Rajarajan, Muttukrishnan and Speed, Chris (2014) Revisiting technology thinking in service innovations and consumer experiences : an empirical research. In: 22nd Frontiers in Service Conference, Taiwan, 4-7 Jul 2013 (Unpublished)
Wakenshaw, Susan Y. L., Venters, W., Ng, Irene C. L. and Lloyd, A. (2014) Sense-making of consumer wellbeing in information technology-enabled services from a relational ontology position. In: The 13th international research conference in service management, La Londe les Maures, France , 27-30 May 2014
Wakenshaw, Susan Y. L. (2014) The role of marketing in the design and innovation of future products in the connected digital economy. In: 8th AMA SERVSIG 2014 International Service Research Conference, Thessaloniki, Greece, 13β15 June 2014
Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2014) The role of marketing in the design and innovation of future products in the connected digital economy. In: The 13th international research conference in service management, La Londe les Maures, France , 27-30 May 2014
Wakenshaw, Susan Y. L., Ng, Irene C. L., Venters, W., Brown, K., Lloyd, A., Pym, D., Rajarajan, M. and Speed, C. (2013) Revisiting service thinking : the role of technology in contemporary life. In: The 2013 Frontiers in Service Conference, Taipei, Taiwan, 4-7 July 2013
Wakenshaw, Susan Y. L., Karababa, E. and Dong, H. (2013) Technology, βengagingβ web-service and transcendent consumer experiences : the case of chocolate. In: The 13th international research symposium on service excellence in management, Karlstad University, Sweden, 10-13 Jun 2013 (Unpublished)
Wakenshaw, Susan Y. L., Ng, Irene C. L., Karababa, E. and Amey, J. (2012) Dematerialization, density and a new business model for co-creation : the case of chocolate. In: 21st Annual Frontiers in Service Conference, Washington DC, 14-17 Jun 2012
Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2012) Representing the customer : the role of marketing in design, technology, and manufacturing/engineering. In: AMA SERVSIG, International service research conference, Helsinki, Finland, 7-9 Jun 2012
Wakenshaw, Susan Y. L. and Woodruffe-Burton, Helen (2012) Store loyalty : a relationship perspective. In: 2012 Asia-Pacific Association for Consumer Research Conference, Queenstown, NZ, 6β8 Jul 2012
Wakenshaw, Susan Y. L. (2011) Context, contextual variety, contextual invariance & value co-creation in pss design for non-durable consumer products. In: Understanding Complex Service Systems Through Different Lenses, Cambridge University, UK, 22-23 Sep 2011
Woodruffe-Burton, Helen and Wakenshaw, Susan Y. L. (2010) Retailer as cultural intermediary : consumerβstore relationships. In: Academy of Marketing Conference, Coventry, UK, 6-8 Jul 2010
Wakenshaw, Susan Y. L. (2010) Reviving store loyalty from interpersonal relationship perspective. In: Academy of Marketing Conference, Coventry, UK, 6-8 Jul 2010
Working or Discussion Paper
Ma, Xiao, Wakenshaw, Susan Y. L., Issa, Ahmad and Bal, Jay (2017) Co-creation in service assemblages for service innovation : an empirical investigation. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (01/17). (Unpublished)
Wakenshaw, Susan Y. L. and Ma, Xiao (2015) Social representations of value : an empirical investigation. Working Paper. Coventry: Warwick Manufacturing Group. WMG service systems research group working paper series (Number 09/15).
Wakenshaw, Susan Y. L., Phillips, Laura and Ng, Irene C. L. (2014) Value definitions and consumer consciousness. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 06/14).
Wakenshaw, Susan Y. L. and Woodruffe-Burton, Helen (2013) Exploring store loyalty from an interpersonal theory perspective. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 06/13).
Wakenshaw, Susan Y. L., Venters, Will, Ng, Irene C. L. and Lloyd, Ashley D. (2013) Sense-making of consumer wellbeing in information technology-enabled services from a relational ontology position. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 02/13).
Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2013) The role of marketing in the design and innovation of future products in the connected digital economy. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 10/13).
Report
Wakenshaw, Susan Y. L. and Dhamotharan, Lalitha (2019) The digital person - the state of the art and science : a white paper from the 2nd Wolfson - HAT international symposium on the digital person. HAT Community Foundation.
Ng, Irene C. L., Wakenshaw, Susan Y. L., Dhamotharan, Lalitha, Ma, Xiao, Tasker, Paul, Maull, Roger, Crowcroft, Jon and Parry, Glenn (2018) Response to centre for data ethics and innovation consultation. HAT Community Foundation.
This list was generated on Fri Mar 29 02:12:06 2024 GMT.